Casey Angel
San Jose,CA
Summary
Resourceful individual with 2 years of experience with SWA. Follow written or verbal directions to carry out efficient work procedures and protocols. Safety-driven and adaptable with good planning and problem-solving abilities. Hardworking and passionate; persistently eager to learn as well as take on more and new responsibilities. Enthusiastically positive approach to execution of tasks.
Overview
2
2
years of professional experience
Work History
Provisioning Agent
Southwest Airlines
06.2022 - Current
- Provision aircrafts in accordance with current galley configurations, including flight specific provisions for designated or long-haul flights
- Adequately stock or replenish truck for the next agent’s shift
- Effective execution of time management by pre-planning based on assigned schedule, while also adapting to any INOPS that arise
- Station Trainer: mentor new agents about their duties/responsibilities and the departmental expectations of their performance
- Demonstrate first-hand how to successfully execute the hand-on daily tasks
- Educate them how to navigate OpSuite, as well as teaching about bidding procedures and other administrative related information
- Emphasizing the importance of safety procedures and compliance
Education
AS Administration of Justice -
City College of San Francisco
Forensic Biology
San Jose State University
Skills
- Communication skills: active listening and eloquent tact during interactions
- Resourcefulness and adaptability; problem solving
- Conflict resolution and de-escalation
- Comprehensive understanding of emotional intelligence
- Attention to detail and organized
- Goal oriented and self motivated
- Teamwork
Accomplishments
- Collaborated directly with leadership in the development of product stock configurations inside the warehouse and on provisioning trucks.
- Documented and resolved expired product revenue loss which led to product rotation inside the warehouse and on provisioning trucks.
SWA Recognition and Involvement
- SJC Provo Agent of the Quarter / Q4 2023
- Emergency Response Care Team Field Member
- Ground Ops Modernization Network / SJC Provo Representative
- Station Trainer
Timeline
Provisioning Agent
Southwest Airlines
06.2022 - Current
AS Administration of Justice -
City College of San Francisco
Forensic Biology
San Jose State University