Casey Bentley

• Organize a Fedex operation weekly to launch and deliver the Purple Promise. also make out the schedule for the operation. also communicate with Dispatch and the Ramp and our west Station Zml to make sure every single Saturday package is delivered.
• Investigated and resolved customer complaints related to late deliveries or damaged goods.
• Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
• Scanned inbound and outbound packages to sort for destination.
• Quickly responded to customer inquiries to improve business relationships.
• Answered customer questions on courier features of service, keeping customers informed about company and services.
• Resolved conflicts between drivers or customers in a professional manner.
• Reported any accidents or vehicle issues immediately to management, ensuring a quick resolution.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked effectively in team environments to make the workplace more productive.

• Motivated and evaluated personnel for performance improvement and goal achievement.
• Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
• Conducted regular reviews with team members to assess their performance and provide feedback as needed.
• Guided employees in handling difficult or complex problems.
• Implemented departmental policies and standards in conjunction with management to streamline internal processes.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Monitored employee productivity levels to identify areas for improvement or additional resources needed.
• Analyzed and controlled materials, supplies and equipment operational expenses.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Developed and implemented policies and procedures for efficient workflow.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Collaborated with team leaders on quality audits.
• Built strong operational teams to meet process and production demands.
• Oversaw financial management, budget management, accounting and payroll activities.
• Implemented cost saving initiatives that reduced overhead expenses by 15%.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Issued work schedules, duty assignments and deadlines for office or administrative staff.
• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
• Delegated work to staff, setting priorities and goals.
• Developed and enforced safety protocols, significantly reducing workplace accidents.
• Oversaw daily operations of the department, including personnel management, budgeting and scheduling.

Make out schedules and Lead a team to satisfy the customers

• Assigned work and monitored performance of project personnel.
• Resolved conflicts between team members in a timely manner.