Casey Bowman

Stephenson,VA

Summary

Professional dental care assistant with strong background in clinical support, office support, and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.

Overview

years of professional experience

Certification

Work History

Front End Management / Dental Assistant

Rutherford Family Dental

Winchester, VA

11.2023 - Current

Managing high-priority sensitive patient data with zero-error tolerance, ensuring all new-client onboarding paperwork meets strict compliance standards in a fast-paced work environment.
Leverage 82 WPM typing speed to maintain 100% real time data accuracy, communication, and accountability during high-pressure client consultations and financial treatment plan discussions.
Proactively contact new leads and referrals; utilizing need-based selling to move clients from basic inquiries to comprehensive service agreements.
Implemented automated phone line communication systems to streamline lead nurturing and reduce manual follow-up time, maximizing daily talk time efficiency.
Optimized cancellations lists and scheduling to ensure zero downtime.
Conduct meticulous account reviews and confirm insurance benefits/insurance payments to ensure client accounts are accurate, mirroring the debt-to-income qualification process.
Coordinate daily with external financial entities for rapid insurance benefit verification, insurance payment confirmations, ensuring a seamless one-call-close environment.
Expertly managing complex billing and payment structures, transitioning patients with outstanding balances into committed long-term payment plans – directly translating to Debt Settlement Program enrollment.
Reviewing treatment plants with patients, including insurance estimated payments, patient estimated payments, and payment plan options if applicable.
Proficient in Dental Radiographs, certified in 2016, and able to take Panoramic images, full mouth series (FMS/FMX), and peri-apical images (PAs) as needed.
Excellent sterilization practices – ensuring each procedure starts with sterilized instruments for optimal safety.
Excellent bed side manner, treatment plan step by step communication, pre and post-op instruction delivery and able to connect with a wide variety of ages and personalities, to ensure trust, compliance, and safety.

Veterinary Technician

Banfield Pet Hospital

Sterling, VA

04.2008 - Current

Assisted in surgical procedures, ensuring sterile environment and proper instrument handling.
Restrained animals to protect veterinarians from potential harm.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
Administered medications to animals in treatment and documented changes in condition.
Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
Triaged incoming patients to determine treatment needs and urgency of care.
Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Recorded symptoms and documented medical observations to inform treatment decisions.
Educated pet owners on preventive care and nutritional guidelines for optimal health.
Performed diagnostic tests, including blood work and radiographs, to support accurate diagnoses.
Monitored anesthesia levels during surgeries, maintaining patient safety and comfort.
Led training sessions for new staff on best practices in animal care and clinic operations.
Developed treatment plans in collaboration with veterinarians to enhance patient outcomes.
Streamlined inventory management processes, reducing waste and improving supply availability.
Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
Monitored vital signs of animals during surgical procedures and provided postoperative care.
Maintained detailed records of animal health care and diagnostic treatments.
Collected and prepared specimens for laboratory testing.
Performed fecal examinations, urinalysis and bloodwork.
Performed dental cleanings using ultrasonic scaler.

Education

Associate of Science - Business Administration

Northern Virginia Community College

Sterling, VA

05-2010

Skills

Professionalism and etiquette
Appointment scheduling
Cross-training capabilities
Office administration duties
Knowledgeable in Eaglesoft
Infection control proficiency
Equipment sterilization

Restorative dentistry support
Oral surgery assistance
Orthodontic procedure support
Preventive dentistry promotion
HIPAA compliance
Digital X-ray proficiency - certified in 2016