Diane Shackett
Milford
Overview
31
31
years of professional experience
Work History
Front Desk Dental Assistant
Dr Michael Rauch
Milford
12.1994 - 06.2025
- Greeted patients warmly and scheduled appointments efficiently.
- Assisted with patient intake and maintained accurate dental records.
- Prepared treatment rooms and ensured proper sterilization of instruments.
- Provided chairside support during various dental procedures.
- Managed inventory of dental supplies and ordered replacements as needed.
- Communicated effectively with the dental team to ensure smooth workflow.
- Handled patient billing inquiries and processed insurance claims promptly.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance, and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
- Maintained an organized work environment by following safety protocols set forth by the company.
- Scheduled follow-up appointments for patients as needed based on doctor recommendations.
- Processed payments accurately using a point of sale system.
- Verified patient insurance coverage, communicated any changes to the appropriate personnel.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Compiled and coded patient information or data in appropriate computer system.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Checked with participants throughout procedures to help alleviate anxiety.
- Explained dental services and payment plans to help patients make informed decisions.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Education
Some College (No Degree) - Biological Sciences
Cedar Crest College
Allentown, PASkills
- Dental Billing Specalist
- Patient scheduling
- Dental record management
- Insurance verification
- Payment processing
- Medical billing
- Time management
- Customer service
- Effective communication
- Team collaboration
- Attention to detail
- Appointment confirmation
- Dental terminology
- HIPAA compliance
- Phone etiquette
- Record management
- Office organization
- Professional communication
- Radiography safety
- Oral healthcare
- Dental office administration
- Patient schedule management
- Appointment scheduling
- Office administration duties
- Professionalism and etiquette
- Insurance billing
- Digital X-ray proficiency
- Strong writing and verbal skills
- Infection control procedures
- Patient data gathering
- Dental staff assistance
- Periodontal treatment assistance
- Dental procedure preparation
- Medical records management
- Patient relations
- Patient services
- Dental records
- Dental staff support
- Procedure support
Timeline
Front Desk Dental Assistant
Dr Michael Rauch
12.1994 - 06.2025
Some College (No Degree) - Biological Sciences
Cedar Crest College