Azzie Robinson

● Greet patients, manage check-in/check-out, and deliver a professional and welcoming front office experience.

● Scheduled, confirmed, and rescheduled appointments to maintain provider calendars and minimize gaps in the schedule.

● Verified dental insurance benefits and communicated coverage details and patient financial responsibility.

● Process payments, post transactions accurately, and maintain organized patient account records.

● Answered high-volume multi-line phone calls and responded to patient inquiries while providing support with scheduling, billing, and office procedures.

● Coordinate treatment plans, follow-up visits, and recall appointments to support continuity of care.

● Maintain accurate electronic records and ensure compliance with HIPAA and office confidentiality standards.

● Coordinated daily patient scheduling, appointment confirmations, and recall outreach to enhance patient flow and satisfaction.

● Verified insurance eligibility, obtained pre-authorizations when needed, and assisted with benefit breakdowns.

● Collected co-pays, posted payments, and supported accurate patient account maintenance.

● Updated patient demographics, insurance information, and electronic chart details with strong attention to accuracy.

● Guided patients through treatment financing options and payment plans, addressing financial inquiries with professionalism and care.

● Maintained organized records and ensured HIPAA compliance to support efficient front office operations.