LATOYA BAYS
Summary
Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant II/Hygiene Assistant/Front Desk Receptionist
University Dental Associates
04.2024 - Current
- Prepare and arranged instruments, medications, and required materials for dental procedures.
- Assist dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explain treatment procedures and instructed patients on home care guidelines.
- Travel daily to work with doctors throughout the company
- Educate patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Verify patient insurance eligibility and benefits.
- Assist doctors during root canals, cavity fillings,crown and bridge,veneers, bone grafting, implants, and wisdom teeth extraction procedures.
Dental Assistant II
Salem Solutions LLC
09.2016 - 04.2024
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
- Liaised between patients and dentist to explain and support treatment plan.
- Managed front desk operations such as scheduling appointments, verifying insurance coverage, and collecting payments.
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly.
- Made patient reminder calls and followed up on missed appointments.
Team Leader Manager
Smile Programs NC
09.2016 - 08.2023
- Established performance goals for each team member and tracked progress against those goals regularly.
- Traveled daily with company vehicle and equipment to set up work area on site.
- Monitored project timelines closely to ensure deadlines were met or exceeded.
- Managed daily operations of the department, including personnel management and budgeting responsibilities.
- Provided guidance and direction to team members to achieve project goals.
- Conducted regular reviews with employees to measure job satisfaction levels and address any issues promptly.
Education
Associate in Arts (A.A.) - Hospitality Management
Guilford Tech Community College
Jamestown, NC05.2012
Diploma - Dental Assistant
Western School of Health and Business
Monroeville, PA06.2005
High School Diploma -
Jeannette High School
Jeannette, PA05.2003
Skills
- Organization and prioritization
- Employee schedule management
- Purchasing, budgeting, and cost control
- Customer service
- Verbal and written communication
- Strong multitasking skills
- Manage operations
- Payroll administration and timekeeping
- Treatment determination
- HIPAA regulations
- Benefits explanations including dental insurance knowledge
- High-Volume environments
- Office management
- Chairside with restorative procedures
- Impression taking and custom whitening trays-ZOOM Whitening
- EagleSoft/Denticon/Improvis Dentrix/Opendental/ EPIC dental programs
- Insurance billing
- Proficient in all Microsoft programs
- The ability to fabricate temp crowns
- Dentures and partials adjustments
- Digital x-rays scan/sensor/nomad
- Oral surg procedures
- Ortho procedures-Invisalign/CandidPro
- Pediatric procedures-oral sedation/logs
- Endo procedures
- iTero scanner/intraoral camera
Certification
- Coronal Tooth Polishing
- Nitrous oxide
- Dental Radiology Radiation Health and Safety
- Sterilization and infection control
- OSHA
- BLS
- cephalometric x-ray
- Cone beam computed tomography (CBCT)
- dental sealants
- Hospitality/Customer Service Training
Timeline
Dental Assistant II/Hygiene Assistant/Front Desk Receptionist
University Dental Associates
04.2024 - Current
Dental Assistant II
Salem Solutions LLC
09.2016 - 04.2024
Team Leader Manager
Smile Programs NC
09.2016 - 08.2023
Diploma - Dental Assistant
Western School of Health and Business
Associate in Arts (A.A.) - Hospitality Management
Guilford Tech Community College
High School Diploma -
Jeannette High School
Similar Profiles
STAR ROLDANSTAR ROLDAN
Front Office Coordinator at UNIVERSITY DENTAL ASSOCIATESFront Office Coordinator at UNIVERSITY DENTAL ASSOCIATES
BRITTANY SNELLBRITTANY SNELL
Patient Services Representative-Market Float at University Dental AssociatesPatient Services Representative-Market Float at University Dental Associates
STEPHANIE BELLSTEPHANIE BELL
Registered Dental Hygienist at University Dental AssociatesRegistered Dental Hygienist at University Dental Associates
Shareen JohnsonShareen Johnson
Front Desk Receptionist/Front End Associate/Dental Assistant at Affordable Dentures & ImplantsFront Desk Receptionist/Front End Associate/Dental Assistant at Affordable Dentures & Implants
Tasha CuestaTasha Cuesta
Dental Assistant/Front Desk Receptionist at Personalized DentistryDental Assistant/Front Desk Receptionist at Personalized Dentistry