Casey Brogden
Scranton,PA
Summary
Empathetic professional with over a decade in fast-paced support roles, adept at resolving inquiries and ensuring client satisfaction. Proven ability to foster teamwork and train new employees, contributing to a positive work environment and operational efficiency.
Overview
8
8
years of professional experience
Work History
Cashier/Customer Service
Roseanna's Pizza
Scranton, PA
08.2025 - 06.2026
- Addressed customer inquiries and concerns with a focus on resolution and customer satisfaction.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Trained new team members on cash register operations, stock management, and customer service best practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed daily opening and closing procedures for the register area.
- Developed strong working relationships with team members to foster collaboration.
Server/Bartender
Mountain View Restaurant
Township of Clifford, PA
02.2024 - 03.2025
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in training new servers on club policies and procedures.
Server
FOX HILL COUNTRY CLUB
Pittston, PA
10.2022 - 01.2024
- Provide exceptional, highly personalized food and beverage service to members and guests.
- Set up place settings with clean tablecloths, napkins, and tableware to create welcoming dining experience.
- Supported kitchen staff in food preparation and plating to enhance service efficiency.
- Maintained compliance with club appearance guidelines to uphold professional standards.
Server
Bartari
Scranton, PA
05.2021 - 03.2022
- Ensure patrons have a seamless and enjoyable dining experience by taking accurate orders, delivering food and beverages, answering menu questions, and handling
- Managed food and beverage orders through point-of-sale systems, ensuring accuracy and timely service.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Followed health safety guidelines when preparing and serving food products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Facilitated training sessions for new servers, improving customer service skills and team effectiveness.
- Trained new employees on restaurant procedures and plating techniques to maintain quality and consistency.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server/Bartender
Andy Gavins
Scranton, PA
03.2020 - 03.2021
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Front Desk Receptionist
Lotus nailbar & spa
Dickson City, PA
10.2018 - 01.2019
- Organized reception area, ensuring prompt attendance to all guests for a welcoming experience.
- Answered multi-line telephone with polite tone, providing general information and addressing inquiries effectively.
- Provided administrative support by filing documents, photocopying, and scanning materials to streamline office operations.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Education
Virginia Beach, VA - Human Services
Tidewater Community College
Virginia Beach, VA08-2008
Skills
- Point-of-sale operation
- Cash handling
- Customer relationship management
- Basic product knowledge
- Effective communication
- Phone etiquette
- Team collaboration
- Customer-focused mindset
- Reliability and punctuality
- Adaptability to change
- Goal-oriented mindset
- Problem solving
- Social perceptiveness
- Patience and composure
Timeline
Cashier/Customer Service
Roseanna's Pizza
08.2025 - 06.2026
Server/Bartender
Mountain View Restaurant
02.2024 - 03.2025
Server
FOX HILL COUNTRY CLUB
10.2022 - 01.2024
Server
Bartari
05.2021 - 03.2022
Server/Bartender
Andy Gavins
03.2020 - 03.2021
Front Desk Receptionist
Lotus nailbar & spa
10.2018 - 01.2019
Virginia Beach, VA - Human Services
Tidewater Community College