Jennifer Schneider
Okeechobee,FL
Summary
I am a very enthusiastic and adaptable professional with exceptional multitasking abilities and customer service. I am seeking a position where I can utilize my skills, such as sales, customer service, and data entry. I work very well as part of a team, and I also work very well independently.
Overview
22
22
years of professional experience
Work History
Cashier/Customer Service
Walmart
Okee, Florida
11.2024 - 01.2025
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Discounted purchases by scanning and redeeming coupons.
- Collected payments and provided accurate change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
CNA/HHA/Companion Caregiver
Care.com Inc
Dallas, Texas
01.2023 - 01.2024
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Answered patient call lights promptly and responded to requests appropriately.
- Documented patient care services by charting in designated areas.
- Provided emotional support to family members during difficult times.
- Reported changes in patient conditions to registered nurse or physician.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Administered medications under supervision of a licensed nurse.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted residents in preparing for activities and social programs.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Insurance Agent
Dtrt Insurance Group, LLC
Deerfield Beach, Florida
04.2017 - 06.2019
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Scheduled meetings with prospective clients to discuss available products and services.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Processed payments received from clients promptly according to established procedures.
- Provided customers with information regarding plan features, pricing, and availability.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Responded to customer inquiries and problems to promote great service.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Sought out new clients and developed clientele by networking to find new customers.
- Monitored clients' insurance coverages to ensure changing needs were met.
Insurance Agent
Insurance Authority, Inc.
Sunrise, Florida
07.2007 - 04.2017
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Scheduled meetings with prospective clients to discuss available products and services.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Processed payments received from clients promptly according to established procedures.
- Provided customers with information regarding plan features, pricing, and availability.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Maintained accurate records of all insurance transactions using computer software systems.
- Assessed customer risk levels and recommended appropriate coverage options.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Responded to customer inquiries and problems to promote great service.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Sought out new clients and developed clientele by networking to find new customers.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Developed appropriate quotes based on risk information.
Office Manager
USA Shutters, Inc.
Sunrise, Florida
01.2003 - 07.2007
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored inventory levels and placed orders when needed.
- Developed effective communication strategies between departments within the organization.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Provided training to new hires on office policies and procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Administered payroll and maintained proper documentation of employee personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Proposed or approved modifications to project plans.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Associate Degree in Nursing - Medical Assistant
Concorde Career College
Hollywood, FL05-2006
High School Diploma -
Piper High School
Lauderhill, FL06-2001
Skills
- Cash handling
- Customer service
- Point-of-sale operation
- Product promotion
- Transaction processing
- Customer relationship management
- Insurance Sales
- Underwriting
- Inbound/Outbound Calls
- Upselling
- Office Management
- Help Desk
- Data Entry
- Personal Assistant Experience
- Home Care
- Caregiver
- Attention to detail
- Time management
- Problem solving
- Refund handling
- Cash management
Additional Information
From 2016 until November last year, I was the CEO/Owner of 2 businesses. I had to close my businesses down last year and moved two hours away. I started to work at Walmart and then my son unfortunately relapsed with cancer so I am his 24/7 caregiver so unfortunately I had to leave my job to take care of him so I am looking for a remote job now from home.
Timeline
Cashier/Customer Service
Walmart
11.2024 - 01.2025
CNA/HHA/Companion Caregiver
Care.com Inc
01.2023 - 01.2024
Insurance Agent
Dtrt Insurance Group, LLC
04.2017 - 06.2019
Insurance Agent
Insurance Authority, Inc.
07.2007 - 04.2017
Office Manager
USA Shutters, Inc.
01.2003 - 07.2007
Associate Degree in Nursing - Medical Assistant
Concorde Career College
High School Diploma -
Piper High School