Casey Brooks
Mt. Zion,IL
Summary
Quality BIQ for LWL product.
Marketing, design and management professional. Recent Engineer background.
Improve safety and eliminate unsafe procedures.
Prioritizes constrained resources and adjusts to meet customer needs based on priority.
Actively involved in CI board processing and correction action projects.
Accomplished marketing professional with demonstrated success in developing and implementing strategic approaches to drive market growth and bottom-line profitability.
Strong communicator with natural leadership talent and high energy.
Overview
19
19
years of professional experience
Work History
Quality BIQ/Auditor
Caterpillar Inc
02.2022 - Current
- Fluent in CPI and BIQ processes.
- Audit mainline product for defects.
- Excel and Power BI experience.
- Work with team to diagnose Root Cause/ICA/PCA to fix internal & external defects.
- Investigate a broad range of problems, determine cause, and find resolution.
- Support End to End Site Quality function.
- Juggle multiple projects and tasks to ensure high quality prime product.
Supply Chain Engineer
Caterpillar Inc
12.2017 - 03.2021
- Improve MES procedures that are no longer sufficient
- Held CI board meetings
- Led root cause analyses to identify and address problems in industrial production
- Exceeded customer satisfaction by finding creative solutions to problems
- Work with field service engineers/KEEN to provide excellent service and attention to customers
Team Lead
Caterpillar Inc
04.2017 - 12.2017
- Provide training to new staff members
- Help with transition of LWL product to Decatur, IL.
- Ran reports and supplied parts to meet updated demands.
- Improve inventory accuracy by developing and implementing organization & new processes.
Manager
Styles & Smiles
09.2015 - 01.2017
- Conducted cost, schedule, contract performance, variance and risk analysis
- Prepared bookkeeping & financial performance reports
- Reduced total operating costs through digital online tools such as Five star marketing company
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates
- Improved business overall sales by 35% through advertising, social media marketing & customer service
Sales leadership
Buckle
06.2013 - 06.2015
- Coached and mentored staff members by educating market trends and principal to successfully grow the market
- Maintained high levels of customer satisfaction through connections made with guest loyalty and personal shopping
- Exceeded sales quota and increase profitability through effective sales strategy and business planning
Dental Assistant & Lead Receptionist
Familia Dental
10.2011 - 06.2013
- Open Decatur, IL office in October 2012
- Record patients' health histories, document current symptoms, and pull up records from prior visits for dentists to view and evaluate
- Clean and sanitize dental tools and equipment, straighten treatment rooms, and restock supplies to prep for next patient and maintain health and safety practices
Sales associate
Fashion Bug
04.2010 - 12.2012
- Highlighted the difference between competitive brands and managed brands through innovative merchandising campaigns
- Maximized company credit card sales by promoting guest to apply
- Capitalized on industry changes to maximize company revenue
- Highlighted the difference between competitive brands and managed brands through innovative merchandising campaigns
Head Waitress
Golden Glaze Donut Shop
02.2006 - 04.2010
- Managed food resources, memorized orders, and coordinated customer service
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Shared knowledge of menu items enabling customers to make personal decisions based on taste and interest
Education
Fashion Marketing & Management -
IL Institute of Art
Schaumburg, ILManufacturing Engineering - undefined
Richland Community College
Decatur, ILOrganizational Leadership -
Millikin University
Decatur, IL12-2027
Skills
- Leadership mentoring
- Operations management
- Performance tracking
- Documentation accuracy
- Time management
- Team building
- Excellent communication techniques
- Design instruction creation
- New product introduction (NPI)
- Exceptional customer service
- Strong problem-solving ability
- RCA/ICA/PCA analysis
- Troubleshooting skills
- Material handling system
- Time management skills
- Process Implementation
- Continuous Improvement
Accomplishments
- Recipient of three top ten sales in company awards at Buckle in 2014.
- Top credit card sales at Fashion Bug twice in company.
- 12-year girl scout gold award member in 2010.
- Improved sales by at least 32% at Styles & Smiles
- Consistently maintained high customer satisfaction ratings.
- Negotiated with vendors, saving the company money annually.
- Promoted from Team Lead to engineer in less than 12-months
- Improved shipping by redesigning packaging, realizing overall increase in customer satisfaction and cost efficiency.
- Brought sales up 1.5 million dollars to a current schedule production in 3 months.
Timeline
Quality BIQ/Auditor
Caterpillar Inc
02.2022 - Current
Supply Chain Engineer
Caterpillar Inc
12.2017 - 03.2021
Team Lead
Caterpillar Inc
04.2017 - 12.2017
Manager
Styles & Smiles
09.2015 - 01.2017
Sales leadership
Buckle
06.2013 - 06.2015
Dental Assistant & Lead Receptionist
Familia Dental
10.2011 - 06.2013
Sales associate
Fashion Bug
04.2010 - 12.2012
Head Waitress
Golden Glaze Donut Shop
02.2006 - 04.2010
Manufacturing Engineering - undefined
Richland Community College
Fashion Marketing & Management -
IL Institute of Art
Organizational Leadership -
Millikin University
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