Leo Bergeron
Nashua,MT
Summary
Quality Manager with 15+ years of experience leading quality control, metrology, and inspection operations in aerospace, defense, medical device, and high-precision manufacturing. Proven success managing multi-shift teams, driving KPIs, maintaining ISO 9001/AS9100 compliance, supporting FAI, GD&T, CMM inspection, CAPA, root cause analysis, supplier quality, continuous improvement, and executive quality reporting. Organized and dependable at managing multiple priorities with a positive attitude. Known for consistently ensuring product compliance and maintaining rigorous standards. Reliable team player, adaptable to changing environments. Skilled in process optimization and defect analysis.
Overview
1
1
Certification
14
14
years of professional experience
Work History
QUALITY MANAGER
Accumet Engineering, Inc
01.2024 - Current
- Ensure all key performance indicators (KPIs) are met monthly per client contractual specifications and/or company goals and objectives
- Provide day-to-day oversight and guidance of 12 Quality management team employees
- Implemented process improvements resulting in a 20% reduction in defects across all products.
- Provide correspondence, assistance and feedback for departmental strategic planning sessions and for the development of new/revised procedures
- Track and trend Resolution Specialist training and educational needs
- Act as a subject matter expert during Client meetings, in written and verbal correspondence, and within general communication
- Provide monthly observation scores for assigned staff, when appropriate
- Provide support and assistance for special projects, client audits, and Corrective Action Plans
- Monitor staff for attention to detail and accuracy
- Oversee Quality reports submitted to the client to ensure accuracy
- Partner with internal and external stakeholders to address client concerns and issues
- Led successful audits and achieved ISO9001:2015 certification for the organization.
- Managed department workload by effectively and efficiently delegating work to team members
- Ensure staff attends mandatory training sessions
- Developed quality planning for multiple new product launches by verifying customer requirements
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Developed and delivered comprehensive quality training programs for employees at all levels of the organization to reinforce best practices and maintain a strong culture of excellence.
- Enhanced customer satisfaction by addressing complaints promptly and implementing corrective actions to prevent recurrence.
- Optimized supplier performance through regular evaluations, feedback, and collaboration on continuous improvement initiatives.
- Supported metrology equipment qualification and standardized inspection processes within regulated manufacturing environments.
- Partnered with Manufacturing and Engineering to eliminate inspection bottlenecks and improve first-pass yield.
- Developed and tracked quality KPIs, improving visibility into throughput, defect trends, and operational performance.
- Managed inspection priorities, laboratory workflow, and resource allocation to meet production schedules and customer turnaround requirements.
QUALITY MANAGER
Tech Resources, INC
03.2022 - 01.2024
- Managed day to day QA function for two shifts, 4 employees per shift including training employees on QA policy and procedure. Provides leadership presence and performance direction on all three shifts.
- Develops, maintains, and improves QA test methods, specifications, and programs.
- Reviews programs, records, and product to ensure compliance.
- Managed traditional quality functions including FAI, MRB, Inspection, Corrective Action/Preventive Action, product holds, and supplier quality.
- Ensured that GMP’s, SOP’s, and quality standards are recognized, understood and maintained throughout the Company.
- Coordinates and performs all vendor qualification and compliance audits.
- Managed the team to build and maintain an effective workforce for Quality Control activities.
- Actively participates in cross-functional Site Quality Leadership Team as primary QC representative.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- In charge of EHS process and Compliances : PPE for all employees
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
QUALITY SUPERVISOR/ Assistant Manager
Burbak Plastics
11.2015 - 03.2022
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
- Coordinated disposal of discrepant materials unsuitable for rework or recycling.
- Determined quality department standards, practices and procedures.
- Tracked quality department goals and objectives.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Recorded, analyzed and distributed statistical information.
- Tracked quality issues with external customers, suppliers and internal plant operations.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Reported production malfunctions to managers and production supervisors.
- Validated new methods and equipment to properly integrate improved strategies into quality control processes.
- Developed and initiated standards and methods to fully inspect, test and evaluate materials and completed work in machining industry settings.
- Oversaw department of 15 employees of 3 different shifts by supervising daily operations, providing technical support and coordinating personnel.
- Investigated and determined root causes of quality issues and driving continuous improvement initiatives.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Directed and supervised 15 employees involved in product inspection and quality control procedures.
- Promoted a safety-first mindset among team members through regular training sessions on safe work methods and equipment usage protocols.
- Established a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
- Maintained QA programs.
- Developed monthly reports showing inspections and improvements.
QUALITY ENGINEER
MilliporeSigma
09.2012 - 11.2015
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Implemented a comprehensive Corrective Action Planning system that reduced repeat defects by 15%.
- Conducted root cause analysis and developed solutions, resulting in a 30% reduction in customer complaints
- Collaborated with cross-functional teams to implement quality control processes and ensure compliance with ISO9001:2015.
- Drove corrective and preventive actions at leadership level to accomplish project closure and recurrence control, providing necessary resources and clearing roadblocks.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Implemented process improvements based on Lean Six Sigma methodologies, resulting in reduced waste and increased efficiency.
- Conducted detailed audits to ensure adherence to ISO 9001 standards, maintaining a high level of compliance throughout the organization.
- Facilitated feedback loop from end-users to production, ensuring that customer insights contribute to product enhancements.
- Implemented supplier qualification system, elevating quality of incoming materials and components.
- Coordinated with customer service to address quality complaints, providing swift corrective actions that improved client trust.
- Fostered culture of continuous improvement, encouraging innovative solutions to quality challenges.
- Guided transition to new quality management system, minimizing disruption
- Conducted regular compliance audits, ensuring adherence to industry regulations and standards.
- Collaborated with R&D to integrate quality considerations into early design stages, enhancing product durability and functionality.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Trained and mentored junior engineers, providing guidance and direction.
Education
Bachelor of Science -
University of Rhode Island
01-2013
Skills
- ERP Systems Proficiency, NetSuite, SAP, Jira, Oracle
- Excellent Written and Oral communication
- Root cause analysis; 8D, 5whys, fishbone
- Process Improvements
- Supplier Management
- Correction Action Planning
- AS9100 & ISO 9001 Audit Readiness
- CMM & Advanced Metrology
- MES/ERP Collaboration
- Multi-Shift Team Leadership
- Staffing & Resource Planning
- ERP systems SAP, Jira, NetSuite
- Project Management
- Lean six sigma; 5s
- Leadership Mentoring
- Proficient with Microsoft Word, Excel
- GD&T Interpretation
- IQ/OQ/PQ Validation
- KPI Development
- DoD standards, Military standards, MIL-STD, MIL-SPEC knowledge
- Compliance monitoring
- Corrective actions
- Internal auditing
- Quality management systems
Affiliations
Top Secret Security Clearance
Certification
- ISO 9001, 2015 Lead Auditor Certification - Exemplar Global.
- Certified Pharmaceutical GMP Professional (CPGP) – American Society for Quality.
- Lean Manufacturing Certification – Society of Manufacturing Engineers.
- DQR Aerospace
Timeline
QUALITY MANAGER
Accumet Engineering, Inc
01.2024 - Current
QUALITY MANAGER
Tech Resources, INC
03.2022 - 01.2024
QUALITY SUPERVISOR/ Assistant Manager
Burbak Plastics
11.2015 - 03.2022
QUALITY ENGINEER
MilliporeSigma
09.2012 - 11.2015
Bachelor of Science -
University of Rhode Island