Wendy Killingsworth
Gretna,NE
Summary
Senior Program & Project Implementation Manager with 15+ years leading complex SaaS, FinTech, and ERP integrations for large-scale clients. Expert in new-logo onboarding, multi-workstream program delivery, "greenfield projects" based on conceptual design, risk management, and cross-functional coordination with a stakeholders. Known for driving scope, schedule, and budget discipline, resolving complex technical issues, and guiding customers through the full implementation lifecycle into post-launch success. Recognized for structured problem-solving, strong communication, and the ability to influence outcomes in fast-paced, high-growth environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
AVP, SENIOR PROJECT MANAGER
iCapital formerly Hexure
Remote
01.2023 - Current
- Lead enterprise SaaS implementation programs for large financial institutions, managing 10 concurrent, complex sub-projects onboarding distributors and their 15-30 carriers under the overall program.
- Own end-to-end delivery for new logo implementations, guiding clients through requirements, configuration, testing, deployment, and adoption.
- Develop and maintain program schedules, deliverables, RAID logs, and cross-team alignment with Product, Engineering, Configuration, QA, and Client Success.
- Drive risk identification and mitigation, managing ticket workflows and creating structured “Path to Green” plans for escalated issues.
- Coordinating multiple change requests and securing additional fundings to support over $2 million dollars in additional sales.
- Serve as the primary customer contact, hosting regular meetings, addressing concerns, and ensuring satisfaction throughout the implementation lifecycle.
- Coordinate backlog prioritization, defect resolution, and feature clarification with Product & Engineering.
- Mentor new project managers, project coordinators, and project team resources; contribute to process improvement initiatives and scalable delivery frameworks.
- Support post-launch handoff to Client Success, ensuring smooth Change Management transition and long-term relationship growth.
- Led strategic initiatives to enhance operational efficiency and optimize resource allocation to avoid project overruns.
- Developed and executed performance metrics to drive accountability and improve results.
- Established Adaptive project approach and use of 2-week sprints to track burn down rates and capacity to reduce delivery times by 2-4 weeks.
SR. PROJECT MANAGER
Medical Solutions
Omaha, NE
10.2021 - 12.2022
- Led cross-functional teams to deliver complex medical projects on time and within budget.
- Developed comprehensive project plans, ensuring alignment with organizational goals and compliance standards.
- Improved cross-team communication and workflow efficiency using Agile methodologies.
- Provided executive-level reporting, stakeholder alignment, and structured issue resolution.
- Coordinated with internal technical teams to complete end-of-life use of antiquated systems that contributed to over $5 million in software maintenance expenses.
PROJECT MANAGER
Dice Communications
Omaha, NE
10.2017 - 10.2021
- Established PMO and standard operating procedures for project management and business continuity.
- Managed concurrent IT infrastructure and system implementation programs across healthcare, education, and commercial clients.
- Directed concurrent WAN/LAN/WLAN, telephony, access control, and network infrastructure deployments. Negotiated project start dates based on technical resource capacity and client infrastructure readiness.
- Built phased rollout plans, resource models, and risk frameworks to support large-scale implementations saving project implementation time and reduction of callbacks by 50%.
- Reviewed testing cycles, environment updates, and defect remediation efforts.
- Performed client change management training, administered executive briefings, and maintained ongoing communication to ensure project success.
PROJECT MANAGER, BUSINESS CONSULTING
Hewlett Packard Enterprise
Omaha, NE
08.2011 - 09.2017
- Led global project teams through acquisitions, integrations, and enterprise technology transformation programs.
- Managed data migration, legacy system decommissioning, compliance activities, and cross-functional issue resolution.
- Partnered with Legal and Accounting on SOW reviews, contract terms, and billing alignment.
- Improved cash flow by $150.5M through dispute remediation and process optimization.
- Produced analytical reporting, business requirements, and executive documentation.
BUSINESS ANALYST
Hewlett Packard Company
Omaha, NE
10.2004 - 08.2011
- Delivered enterprise analysis, requirements gathering, and process redesign.
- Reduced aged receivable disputes from 15% to 3%, accelerating cash flow by $50M.
- Managed multi-million-dollar client rollouts, delivery schedules, and compliance.
- Facilitated stakeholder meetings, training, and cross-functional collaboration.
Education
Bachelor of Science - BMS
University of Nebraska At Omaha
Omaha, NESkills
- Project Tools: Jira Project Management, Confluence, MS Project, Smartsheet, Mondaycom, Tigerpaw, Kantata
- ERP & Financial Systems: SAP, NetSuite, Oracle, Peoplesoft, Sage, AS400, QuickBooks, NetSuite, Workday
- SaaS & Other Platforms: FireLight, GetPaid, Trim, Capterra, SmartBUY, Sandbox, Jira Service Management, ServiceNow
Accomplishments
- Collaborated with team of 15 in the development of the FireLight "greenfield project" based on the conceptual design discussed with the client during the initial pre-sales discussions.
Certification
- PMP Certification (ID 3445279)
- Certified ScrumMaster (CSM) (ID 39837907)
- FireLight Certification
- Lean Six Sigma certified, Hewlett Packard
- Yellow Belt certified, Hewlett Packard
- ITIL
- Problem Solving and Comparative Analysis Training
- Leading Global Team Training
CORE COMPETENCIES
- SaaS & Enterprise Implementations
- New Logo Onboarding
- API & Systems Integrations
- Client Engagement & Communications
- Cross-Functional Leadership
- Data Migration
- Risk Management & “Path to Green” Planning
- Program & Portfolio Management
- Agile, SDLC, Waterfall
- ERP Platforms (SAP, Oracle, NetSuite)
- Change Management
- Executive & Stakeholder Management
Timeline
AVP, SENIOR PROJECT MANAGER
iCapital formerly Hexure
01.2023 - Current
SR. PROJECT MANAGER
Medical Solutions
10.2021 - 12.2022
PROJECT MANAGER
Dice Communications
10.2017 - 10.2021
PROJECT MANAGER, BUSINESS CONSULTING
Hewlett Packard Enterprise
08.2011 - 09.2017
BUSINESS ANALYST
Hewlett Packard Company
10.2004 - 08.2011
Bachelor of Science - BMS
University of Nebraska At Omaha