Summary
Overview
Work History
Skills
Certifications
Accomplishments
Affiliations
References
Timeline
Generic
Melanie J. DeWald

Melanie J. DeWald

West Fargo,North Dakota

Summary

Dedicated Senior Program and Project Manager with proven ability to deliver complex projects successfully. Specializes in strategic planning, risk management, and effective stakeholder engagement to achieve program goals. Excels in leadership, communication, and problem-solving to drive team collaboration and innovation.

Overview

14
14
years of professional experience

Work History

Senior Program Manager, EPMO

Workiva
Remote
04.2024 - Current
  • Awarded MVP for consistently aligning with the organization's values and culture.
  • Leads large-scale, cross-functional programs, and projects to achieve strategic goals.
  • Drives strategic alignment and accountability for business objectives.
  • Develops channels for stakeholder collaboration and decision-making.
  • Active resource management to assure efficient business delivery.
  • Drives continuous improvement in methodologies and best practices, using data-driven insights to optimize program
    performance and influence decisions.

Manager, IT Project Management

Workiva
Remote
10.2021 - 04.2024
  • Developed a project management framework to optimize resource management, collaboration, and employee
    engagement in alignment with project portfolio needs.
  • Managed a strong, sustainable organization with high levels of employee engagement by recruiting, developing,
    and maintaining talent.
  • Partnered with executive leadership to ensure project alignment with enterprise priorities.
  • Senior IT Project Manager as needs arose, managing large-scale, highly complex projects (2 to 3 projects per year).

Senior Project Manager

Stoneridge Software Inc.
Remote, USA
08.2020 - 10.2021
  • Managed a portfolio of SMB ERP implementations, focusing on Microsoft Business Central, NAV, and GP.
  • Responsible for end-to-end project management activities, including scope, schedule, resources, budget
    management, client status reporting, and internal status reporting.
  • Led large-scale, cross-functional programs to achieve strategic goals, while mitigating risks and managing changes.

Senior Project Manager

Dynamic Communities
Remote, USA
08.2019 - 08.2020
  • Management of 50% of the company's events, from strategy planning through execution, and AAR.
  • Management of internal CRM data migration and integration from the old system to the new system.
  • Spearheaded the implementation of project management and work management tools (Wrike), and standardized
    processes.
  • Developed and maintained a portfolio management dashboard to track performance and team metrics.

Senior IT Project Manager (Contract)

Computershare Loan Services
Denver, USA
03.2019 - 08.2019
  • Managed a team across various functions to transfer over 20,000 records in a significant loan system upgrade,
    resulting in a 15% reduction in operational expenses.
  • Responsible for end-to-end project management activities, including scope, schedule, resources, budget
    management, client status reporting, and internal status reporting.
  • Oversaw delivery management, ensuring project alignment with business goals.

IT Project Manager

NAU Country Insurance
Fargo, USA
02.2017 - 03.2019
  • Spearheaded the deployment of a company-wide project management tool (Project Insights), streamlining project
    tracking and collaboration, resulting in a 20% increase in on-time project delivery.
  • Managed the complete portfolio of internal infrastructure projects, including Oracle, server, and Citrix upgrades.
  • Responsible for end-to-end project management activities, including scope, schedule, resources, budget
    management, client status reporting, and internal status reporting.

IT Project Manager

Western State Bank
West Fargo, USA
07.2015 - 12.2016
  • Implemented extensive SOP platform for operational efficiency. Managed the completion of over 1,000 SOPs in 9
    months to meet the regulatory deadline.
  • Orchestrated major transitions in loan platforms and HRIS, ensuring seamless collaboration between internal teams
    and external partners.
  • Enhanced Agile project management through the adoption of TFS.
  • Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make
    effective selections.

Software Implementation Manager/Team Manager

Pedigree Technologies
Fargo, USA
04.2013 - 07.2015
  • Handled the successful execution of over 500 client implementations.
  • Enhanced efficiency in hardware solution implementation and customer onboarding with advanced management
    tools.
  • Streamlined onboarding workflows from contract finalization to training completion.
  • Led the successful deployment of SalesForce CRM across the organization.
  • Established new estimating and payment process for external vendors.

IT Project Manager

Essentia Health
Fargo, USA
11.2010 - 04.2013
  • Acquired Lean Six Sigma in Healthcare certification.
  • Successfully delivered a multi-million-dollar ERP implementation for a global client, on time and within budget.
  • Coordinated 15 cross-functional teams during a large-scale data migration project, moving from a legacy system to
    EPIC.
  • Implemented solutions for the revenue cycle system, notably improving operations with ICD-10 and clinical documentation.
  • Responsible for end-to-end project management activities, including scope, schedule, resources, budget management, client status reporting, and internal status reporting.

Skills

  • Team Leadership and Development (2–15 employees)
  • Program/Project Governance and Strategy
  • Cross-Functional Collaboration and Stakeholder Management
  • Risk and Issue Management, Resolution
  • SDLC, Waterfall, and Agile Project Management
  • Performance Management (OKRs, KPIs)
  • Vendor and Partner Relationship Management
  • Process Improvement and Organizational Change
  • Advanced Tools: SmartSheet, Asana, Mondaycom, Wrike, MS Project, SharePoint, Confluence, Jira, DevOps, TFS
  • Methodologies: SDLC, Agile, Waterfall
  • Software: Microsoft Office Suite, CRM (HubSpot, Salesforce), ERP (MS F&O, Business Central), HRIS (Workday, ADP)

Certifications

  • CAPM Certification – Project Management Institute
  • Certified Six Sigma Green Belt (CSSGB) - 6sigma
  • Lean Six Sigma (Healthcare) - Essentia Health Program

Accomplishments

  • MVP award at Workiva for consistently aligning with the organizations values and culture.
  • Successfully delivered a multi-million dollar ERP implementation for a global client, on time and within budget.
  • Led a cross-functional team to migrate over 20,000 records as part of a major loan platform upgrade, saving the company 15% in operating costs.
  • Spearheaded the deployment of a company-wide project management tool (Wrike), streamlining project tracking and collaboration, resulting in a 20% increase in on-time project delivery.

Affiliations

  • Member of Women's BERG
  • Member of Women in Technology
  • Member of Chamber of Commerce

References

References available upon request.

Timeline

Senior Program Manager, EPMO

Workiva
04.2024 - Current

Manager, IT Project Management

Workiva
10.2021 - 04.2024

Senior Project Manager

Stoneridge Software Inc.
08.2020 - 10.2021

Senior Project Manager

Dynamic Communities
08.2019 - 08.2020

Senior IT Project Manager (Contract)

Computershare Loan Services
03.2019 - 08.2019

IT Project Manager

NAU Country Insurance
02.2017 - 03.2019

IT Project Manager

Western State Bank
07.2015 - 12.2016

Software Implementation Manager/Team Manager

Pedigree Technologies
04.2013 - 07.2015

IT Project Manager

Essentia Health
11.2010 - 04.2013

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Melanie J. DeWald