Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Casey Broome

Millville,NJ

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Overview

5
5
years of professional experience

Work History

Resort Hospitality Lounge

Walt Disney Company
08.2022 - Current
  • Job duties included interacting with guests, getting them drinks when asked, maintained the buffet line and made sure it was fully stocked at all times, stayed on time with switching over for the four meal times during the day (Breakfast, Snack, Appetizers, Dinner).
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Cashier

Publix
08.2020 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Runner Trainer Shift Lead

Alamo Drafthouse Cinema
12.2018 - 01.2020
  • Assisted the servers in running food, drinks plus helping the servers clean and change the theater over in between showings.
  • Delivered correct food items to tables according to order documentation.

Education

Bachelor of Science - Hospitality Management Major – Lodging Management Track

University of Central Florida
Orlando, FL
12.2024

Skills

  • Customer Service
  • Cash Handling
  • Guest Relations
  • Guest Experiences
  • Hospitality Service Expertise
  • Training and Mentoring

References

Chris Gartland, Guest Experience Manager Walt Disney World, Chris.a.gartland@disney.com 

Glenn MacMaster, Program Experience Manager Walt Disney World, glenn.macmaster@disney.com 

Dan Wilkes, Rooms Manager Walt Disney World, dan.wilkes@disney.com


Timeline

Resort Hospitality Lounge

Walt Disney Company
08.2022 - Current

Cashier

Publix
08.2020 - 08.2022

Runner Trainer Shift Lead

Alamo Drafthouse Cinema
12.2018 - 01.2020

Bachelor of Science - Hospitality Management Major – Lodging Management Track

University of Central Florida

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Casey Broome