CASEY BROOME
Millville
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Front Office Manager
The Windsor Suites Hotel Philadelphia
Philadelphia, PA
10.2025 - Current
- Supervised front office operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff in customer service excellence and hotel procedures.
- Managed reservation systems, optimizing room occupancy rates and enhancing guest experience.
- Implemented operational improvements, increasing efficiency in front office workflows and guest interactions.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Assisted in budget management for front office operations, identifying cost-saving opportunities without compromising service quality.
- Resolved guest inquiries and complaints swiftly, maintaining high satisfaction levels among patrons.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Drafted employee work schedules to fill coverage gaps.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
Assistant Rooms Operations Manager
Marriott International, Inc.
Philadelphia, PA
01.2025 - 10.2025
- Greeted visitors and guest upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
Concierge Manager
Hidden Creek Golf Club
Egg Harbor Township, NJ
05.2025 - 08.2025
- Coordinated special events and VIP services, fostering strong relationships with guests and stakeholders.
- Managed concierge team schedules, optimizing workforce efficiency and coverage during peak times.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Collaborated with housekeeping department to ensure timely room readiness for early check-ins or late departures.
Front Desk Agent
Marriott Vacations Worldwide
Galloway, NJ
09.2024 - 01.2025
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
Resort Concierge
Walt Disney Company
Lake Buena Vista, FL
08.2022 - 07.2024
- Created memorable experiences by arranging customized vacation itineraries tailored to individual guest needs.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL12-2024
Skills
- Customer service
- Problem-solving skills
- Conflict management
- Hospitality management
- Check-in and Check-out procedures
- Problem-solving
- Leadership qualities
- Operations management
- Complaint handling
- Reservation handling
- Scheduling
- Staff supervision
- New hire training
Timeline
Assistant Front Office Manager
The Windsor Suites Hotel Philadelphia
10.2025 - Current
Concierge Manager
Hidden Creek Golf Club
05.2025 - 08.2025
Assistant Rooms Operations Manager
Marriott International, Inc.
01.2025 - 10.2025
Front Desk Agent
Marriott Vacations Worldwide
09.2024 - 01.2025
Resort Concierge
Walt Disney Company
08.2022 - 07.2024
Bachelor of Science - Hospitality Management
University of Central Florida
WEBSITES, PORTFOLIOS, PROFILES
https://www.linkedin.com/in/casey-broome-654582294/