Peter-Jon Samuels
Renaissance Hotel
Miramar
1
Certification
11
years of professional experience
Operations Professional experienced in hospitality and customer service. Managed staff and optimized operations to enhance guest experiences and foster positive relationships. Focused on leveraging leadership skills to drive team growth and operational efficiency.
Work History
Assistant Front Office Manager
1 Year- Implemented efficient check-in/check-out processes to enhance guest experience and reduce wait times.
- Supervised daily front office operations, ensuring optimal guest service and satisfaction.
- Trained and mentored staff on customer service best practices and operational procedures.
- Coordinated communication between departments to ensure seamless guest services and resolve issues promptly.
- Developed training materials to improve team performance and knowledge of hotel systems.
- Analyzed guest feedback to identify areas for improvement and initiate corrective actions.
- Ensured adherence to company policies and procedures, maintaining high standards of quality and compliance across operations.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
Front Desk Supervisor / Night Auditor
2 Years 7 Months- Managed operations as Manager on Duty during PM and overnight shifts, ensuring smooth service delivery
- Supervised front desk staff, confirming proper room assignments and readiness for guest arrivals
- Handled check-ins, check-outs, and balanced nightly reports
- Performed check-in procedures for arriving guests, check-outs, and balanced nightly reports
Night Auditor Supervisor
3 Years 2 Months- Led night operations team and ensured accurate financial balancing
- Generated nightly revenue and occupancy reports to inform management decisions
- Trained front desk agents to enhance service delivery and improve guest satisfaction
Customer Service Associate
1 Year 2 Months- Managed customer accounts, resolved service issues, and supported retention efforts
- Acted as a communication liaison between departments and customers
Operations Manager
11 Months- Managed daily restaurant operations including staffing, inventory, and service quality
- Created schedules, trained new employees, and maintained POS and technical systems
- Ensured top-tier guest experience and customer satisfaction
- Supervised a team of 7 and handled all opening/closing procedures
Integrated Solutions Manager
8 Months- Transitioned from specialist to management with full responsibility for sales goals and escalations
- Achieved monthly sales and improvement targets; noted as high-potential manager
Escalation Specialist / Customer Service Rep
3 Years- Promoted from Cruise Representative to Escalation Specialist
- Handled high-pressure situations and de-escalated customer complaints via multiple channels
- Recognized for problem-solving, leadership potential, and customer satisfaction ratings
- Trained and mentored new hires in customer engagement techniques
Education
Associate of Science - Information Technology, Business Administration
High School Diploma
Skills
Staff Supervision & Scheduling
Employee supervision
Staff training and development
Front desk operations
Customer service
Front Desk Operations & Guest Relations
Night Audit & Financial Reconciliation
Customer Service & Complaint Resolution
Inventory Control & POS Management
Team Training & Leadership
Hospitality Management
Conflict Management
Microsoft Office
PMS Systems (FSPMS
OPERA)
Microsoft Office (Word
Excel
Outlook
PowerPoint)
Front Desk PMS (FSPMS
OPERA)
POS Systems (Square
Clover)
Operating Systems: Windows
Linux
Java & JavaScript (basic knowledge)
Certification
Forklift Certified, Valid Driver’s License
Timeline
Assistant Front Office Manager
Hyatt Centric Las Olas Fort Lauderdale
08.2025 - CurrentRead More
Front Desk Supervisor / Night Auditor
AC Hotel
01.2024 - CurrentRead More
Night Auditor Supervisor
Renaissance Hotel
06.2023 - CurrentRead More
Customer Service Associate
Fiserv (First Data)
06.2023 - 08.2024Read More
Operations Manager
Traks Caribbean Restaurant
05.2022 - 04.2023Read More
Integrated Solutions Manager
AT&T
04.2019 - 12.2019Read More
Escalation Specialist / Customer Service Rep
Royal Caribbean Cruises
01.2016 - 01.2019Read More
Kingston College
High School Diploma
Read More
Broward College
Associate of Science from Information Technology, Business Administration
Read More