Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Carpenter

Portland

Summary

Dynamic and results-driven professional with extensive experience in the dental field. Proven ability in revenue cycle management and patient coordination, showcasing strong work ethic and empathy. Successfully designed efficient referral processes and enhanced patient care, ensuring compliance and operational excellence. Adaptable team player committed to delivering exceptional service.

Overview

4
4
years of professional experience

Work History

RCM Specialist

Timber Dental
01.2023 - Current
  • Monitored and reconciled accounts for billing accuracy and revenue integrity
  • Oversee the timely and accurate flow of revenue cycle activities
  • Responded to billing inquiries from patients and staff, providing clear and accurate information
  • Generated monthly reports detailing provider revenue and goal achievement for dentists and hygienists.
  • Reviewed and processed overpayments, initiating refunds to patients and third-party payers efficiently and accurately

Licensed Massage Therapist

NW Women's Fitness Center
10.2024 - Current
  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Provided safe, effective, and appropriate massage therapy techniques during client appointments.
  • Engaged with clients to discuss treatment goals, address concerns, and boundaries.
  • Obtained feedback from clients and reacted accordingly.

Oral Surgery Coordinator

Timber Dental
03.2022 - 10.2023
  • Designed and launched an efficient referral process for new oral surgery program
  • Conducted comprehensive training sessions for staff regarding the referral process and the range of clinical procedures offered by the doctor.
  • Coordinated surgical schedules, ensuring efficient use of operating room time and resources.
  • Facilitated communication between surgeons, patients, and medical staff to optimize patient care.
  • Managed pre-operative and post-operative documentation to maintain compliance with regulatory standards.
  • Monitored and adjusted schedules proactively to accommodate changes and maintain operational efficiency

Lead Periodontal Care Coordinator

Riverplace Periodontics
10.2021 - 04.2022
  • Provided detailed pre-op and post-op care guidance to patients, addressing questions and concerns.
  • Managed dental billing operations, including insurance claims submission and patient account reconciliations.
  • Audited and managed a complex surgical schedule for the doctor
  • Managed outreach to patient referrals, facilitating appointment scheduling and resolving initial concerns.
  • Maintained effective communication with referring providers to deliver detailed treatment summaries and coordinate next steps.


Education

Massage Therapy Licensure - Massage Therapy

East West College of The Healing Arts
Portland, OR
12-2023

University High School
Spokane, WA
06-2015

Skills

  • Patience and Empathy
  • Collaboration and Teamwork
  • Time Management
  • Adaptability
  • Friendly, positive attitude
  • Fast Learner
  • Proficient in Open Dental, EagleSoft and Mind Body

Timeline

Licensed Massage Therapist

NW Women's Fitness Center
10.2024 - Current

RCM Specialist

Timber Dental
01.2023 - Current

Oral Surgery Coordinator

Timber Dental
03.2022 - 10.2023

Lead Periodontal Care Coordinator

Riverplace Periodontics
10.2021 - 04.2022

Massage Therapy Licensure - Massage Therapy

East West College of The Healing Arts

University High School

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Casey Carpenter