Casey Combs
Acworth,GA
Summary
Customer-focused professional with over 10 years of experience in customer success, management, and cross-functional collaboration. Proven ability to drive long-term customer value, troubleshoot complex issues, and foster positive relationships. Highly data-driven and results-oriented, with exceptional communication skills, both written and verbal. Adept at managing multiple priorities and working in high-pressure environments to achieve business outcomes and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Pre-Closer
McManamy Mcleod Heller LLC
01.2021 - 01.2022
- Acted as the primary point of contact for clients and internal teams, addressing inquiries and ensuring timely processing of documents via phone and email
- Created, edited, and maintained reports and schedules using Microsoft Word, Excel, and internal systems to ensure compliance with company and legal standards
- Compiled and organized documentation for real estate closings, identified and resolved issues promptly, and ensured all deadlines were met to facilitate smooth transaction processes
Key Carrier
TJX Companies LLC
01.2015 - 01.2021
- Managed daily scheduling, task delegation, and team communication to ensure smooth operations and optimal customer satisfaction
- Adapted to evolving retail environments by quickly implementing new procedures and guiding the team through changes, effectively overcoming challenges and maintaining operational efficiency
- Resolved and de-escalated customer issues with professionalism and empathy, ensuring positive outcomes and customer retention in a fast-paced retail environment
Assistant Manager
Family Dollar
01.2012 - 01.2015
- Coordinated scheduling, payroll adjustments, and inventory reports, ensuring accurate records and timely completion of tasks
- Effectively balanced managerial duties, customer service, and operational goals to ensure smooth daily operations and consistently meet performance targets
Education
Bachelor of Science - Business Management
COLORADO STATE UNIVERSITY GLOBAL
Colorado01.2020
Skills
- Teamwork
- Store operations
- Money handling
- Teamwork and collaboration
Timeline
Pre-Closer
McManamy Mcleod Heller LLC
01.2021 - 01.2022
Key Carrier
TJX Companies LLC
01.2015 - 01.2021
Assistant Manager
Family Dollar
01.2012 - 01.2015
Bachelor of Science - Business Management
COLORADO STATE UNIVERSITY GLOBAL
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