Casey Combs
Acworth,GA
Summary
Customer-focused professional with over 10 years of experience in customer success, management, and cross-functional collaboration. Proven ability to drive long-term customer value, troubleshoot complex issues, and foster positive relationships. Highly data-driven and results-oriented, with exceptional communication skills, both written and verbal. Adept at managing multiple priorities and working in high-pressure environments to achieve business outcomes and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Pre-Closer
McManamy Mcleod Heller LLC
Woodstock, GA
01.2021 - 01.2022
- Acted as the primary point of contact for clients and internal teams, addressing inquiries and ensuring timely processing of documents via phone and email
- Created, edited, and maintained reports and schedules using Microsoft Word, Excel, and internal systems to ensure compliance with company and legal standards
- Compiled and organized documentation for real estate closings, identified and resolved issues promptly, and ensured all deadlines were met to facilitate smooth transaction processes
Key Carrier
TJX Companies LLC
Douglasville, GA
01.2015 - 01.2021
- Managed daily scheduling, task delegation, and team communication to ensure smooth operations and optimal customer satisfaction
- Adapted to evolving retail environments by quickly implementing new procedures and guiding the team through changes, effectively overcoming challenges and maintaining operational efficiency
- Resolved and de-escalated customer issues with professionalism and empathy, ensuring positive outcomes and customer retention in a fast-paced retail environment
Assistant Manager
Family Dollar
Douglasville, GA
01.2012 - 01.2015
- Coordinated scheduling, payroll adjustments, and inventory reports, ensuring accurate records and timely completion of tasks
- Effectively balanced managerial duties, customer service, and operational goals to ensure smooth daily operations and consistently meet performance targets
Education
Bachelor of Science - Business Management
COLORADO STATE UNIVERSITY GLOBAL
Colorado01.2020
Skills
- Teamwork
- Store operations
- Money handling
- Teamwork and collaboration
Timeline
Pre-Closer
McManamy Mcleod Heller LLC
01.2021 - 01.2022
Key Carrier
TJX Companies LLC
01.2015 - 01.2021
Assistant Manager
Family Dollar
01.2012 - 01.2015
Bachelor of Science - Business Management
COLORADO STATE UNIVERSITY GLOBAL