Casey Danzer
Cicero,NY
Summary
Dedicated and self sufficient manager with desire to grow as a Senior Manager at Southern Glazers. Will utilize my experience and knowledge of the industry to successfully transition from current role.
Overview
20
20
years of professional experience
Work History
Customer Development Manager
Southern Glazer's Wine and Spirits of New York
Syracuse, NY
06.2021 - Current
Cultivated strategic partnerships with key accounts across New York State.
Lead a number of enhancement projects to make customer service operations more efficient.
Involved with launch of NUVO platform for new account setup in New York State.
Customer Development Analyst
Southern Glazer's Wine and Spirits of New York
Syracuse, NY
02.2016 - 07.2021
Served as a dedicated liaison for operations, sales, and customers to streamline interactions and enhance service delivery.
Worked with IT Enhancement team to develop a backorder system to remain compliant with State Liquor Authority laws.
Lead projects to assist with customer service team objectives such as the Credit Limit Review, Limited Availability management and SLA investigations.
Purchasing Analyst
Southern Glazer's Wine and Spirits of New York
Syracuse, NY
08.2012 - 02.2016
Worked with Trade Development team to create purchase orders for product sold in NYS.
Arrange transfers between multiple warehouses at SGWS to maintain inventory levels needed.
Tracked shipments and communicated delays to operations and sales teams.
Customer Service Representative
Southern Glazer's Wine and Spirits of New York
Syracuse, NY
03.2006 - 08.2012
Started the Account Receivable team at SG of NY and forming the position into what it is today.
Regional Customer Service Representative supporting sales with day to day operations.
Worked with warehouse on special projects to meet demands during peak businss demands.
Education
No Degree - Liberal Arts
Cayuga Community College
Auburn, NYHigh School Diploma -
Oswego High School
Oswego New York06-2001
Skills
- Active listener
- Problem Solver
- Adaptable
- Organized
Timeline
Customer Development Manager
Southern Glazer's Wine and Spirits of New York
06.2021 - Current
Customer Development Analyst
Southern Glazer's Wine and Spirits of New York
02.2016 - 07.2021
Purchasing Analyst
Southern Glazer's Wine and Spirits of New York
08.2012 - 02.2016
Customer Service Representative
Southern Glazer's Wine and Spirits of New York
03.2006 - 08.2012
No Degree - Liberal Arts
Cayuga Community College
High School Diploma -
Oswego High School