Casey Davidson
Fayetteville,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Billing and Payroll Coordinator
Autism Society of NC
Asheville, North Carolina
07.2010 - 02.2014
- Processed bi-weekly payroll for all employees, ensuring timely and accurate compensation.
- Collaborated with employees and supervisors to resolve timesheet discrepancies, improving payroll accuracy.
- Assisted employees with payroll-related inquiries, providing clear and concise information.
- Coordinated with HR to ensure accurate employee data for payroll processing.
- Managed timekeeping system, promptly resolving timecard discrepancies to maintain accurate payroll records.
- Ensured accuracy of data submitted to MCO for reimbursement, supporting timely and correct financial processing.
Patient Representative
Cape Fear Valley Medical Center
Fayetteville, North Carolina
07.2006 - 06.2010
- Facilitated communication between patients and healthcare providers to address concerns and improve satisfaction.
- Monitored policy compliance to ensure adherence to regulations and standards in patient interactions.
- Resolved patient complaints by investigating issues and implementing corrective actions, enhancing overall patient satisfaction.
- Educated patients about their rights and responsibilities to promote informed decision-making.
- Responded promptly to inquiries and requests, ensuring timely resolution of patient concerns.
- Streamlined check-in processes, reducing wait times and improving patient flow within the facility.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Adhered to HIPAA regulations regarding the privacy of personal health information.
- Informed patients of delays and approximate wait times upon arrival for appointments.
- Supervised patient flow by checking in patients immediately upon arrival.
- Verified insurance eligibility for services rendered to ensure accurate billing procedures.
- Collected patient payments, reconciled accounts receivable, and prepared financial reports.
- Provided customer service to patients by answering questions and addressing complaints.
- Distributed informational materials about practice policies, procedures, and services.
- Coordinated with clinical staff to facilitate timely care for patients, ensuring their needs were met promptly.
- Processed prior authorizations from insurance companies for medical treatments or procedures.
- Resolved billing discrepancies between insurers and providers.
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Scheduled follow-up appointments for patients based on physician recommendations.
- Maintained records of patient interactions, documenting all inquiries and resolutions.
- Conducted follow-up calls to check on the status of discharged patients.
- Ensured compliance with federal, state, and local laws governing medical practices.
- Welcomed visitors and efficiently answered phone inquiries.
- Performed data entry tasks for patient information into electronic health record systems.
- Verified demographics and insurance information to register patients in computer system.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Bridal Consultant
David's Bridal
Fayetteville, North Carolina
01.2006 - 06.2006
- Assisted brides in selecting ideal wedding gowns that matched their vision and preferences.
- Conducted client consultations to identify individual needs and preferences for bridal attire, enhancing personalized service.
- Provided styling advice to brides for complete looks, including accessories and shoes.
- Coordinated appointment scheduling to maximize fitting room usage and improve overall customer experience.
- Ensured a welcoming store environment by maintaining cleanliness and organization.
- Addressed customer inquiries and concerns swiftly, fostering positive relationships and customer satisfaction.
Assistant Manager
Pier One Imports
Fayetteville, North Carolina
05.2004 - 12.2005
- Resolved customer issues by providing effective solutions and maintaining high satisfaction levels.
- Engaged with customers to gather feedback and enhance overall shopping experience.
- Monitored sales trends to identify and implement promotional activities and optimize product placement.
- Ensured product displays were visually appealing and aligned with company standards.
- Assisted in loss prevention efforts by monitoring store activities and maintaining security protocols.
- Facilitated team-building activities and recognition programs to foster a positive work environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Mediated conflicts between team members to maintain a collaborative and productive team atmosphere.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
The Kinder
Fayetteville, North Carolina
10.2003 - 04.2004
- Guided customers in locating products and navigating store layout to enhance shopping experience.
- Engaged customers through personalized service and attentive listening.
- Organized inventory and restocked shelves to ensure product availability and support operations.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Executed daily recovery tasks to maintain clean and organized store environment, enhancing customer satisfaction.
Assistant Manager
The Bombay Company
Smithfield , North Carolina
09.2001 - 09.2003
- Resolved customer issues by providing effective solutions and maintaining high satisfaction levels.
- Engaged customers to gather feedback, enhancing shopping experience and informing store improvements.
- Ensured product displays were visually appealing and aligned with company standards.
- Assisted in loss prevention efforts by monitoring store activities and maintaining security protocols.
- Developed action plans targeting underperforming areas, leading to improved store performance.
- Promoted positive work environment through team-building activities and recognition, boosting team morale.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Department Manager
Polo Ralph Lauren Factory Store
Smithfield , NC
10.1999 - 08.2001
- Maintained clean, organized store environment to enhance customer experience and adhere to safety standards.
- Resolved customer complaints promptly and professionally, strengthening client relationships and ensuring customer satisfaction.
- Handled shift overstock, restocking, and inventory control.
- Followed safety protocols and company processes and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans, driving department sales growth and aligning with overall business objectives.
Sales Associate
The Gap Outlet
Smithfield , NC
06.1998 - 09.1999
- Guided customers in locating products and navigating store layout to enhance shopping experience.
- Processed sales transactions efficiently and accurately.
- Maintained organized inventory and restocked shelves as needed.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with team members to create a welcoming store atmosphere.
- Facilitated smooth checkout experiences by operating cash register.
- Answered incoming telephone calls to provide store, products and services information.
- Ensured cleanliness of store environment, including floors, windows, displays, to create inviting atmosphere.
Education
Associate of Arts - Fine Arts
Fayetteville Technical Community College
Fayetteville, North Carolina, NC12-2016
Skills
- Payroll administration
- Timekeeping management
- Employee data coordination
- Compliance verification
- Billing resolution
- Customer relationship management
- Problem solving
- Attention to detail
Accomplishments
Autism Society of North Carolina Employee of the Year 2010-2011
Timeline
Billing and Payroll Coordinator
Autism Society of NC
07.2010 - 02.2014
Patient Representative
Cape Fear Valley Medical Center
07.2006 - 06.2010
Bridal Consultant
David's Bridal
01.2006 - 06.2006
Assistant Manager
Pier One Imports
05.2004 - 12.2005
Sales Associate
The Kinder
10.2003 - 04.2004
Assistant Manager
The Bombay Company
09.2001 - 09.2003
Department Manager
Polo Ralph Lauren Factory Store
10.1999 - 08.2001
Sales Associate
The Gap Outlet
06.1998 - 09.1999
Associate of Arts - Fine Arts
Fayetteville Technical Community College