Casey Dixon
Charleston,SC
Summary
Customer-oriented Bartender offering [Number]-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
21
21
years of professional experience
Work History
Bartender
Federal Law Enforcement Training Centers FLETC
North Charleston, SC
06.2023 - 01.2024
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Collected and organized daily till totals and tips.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Greeted frequent visitors by name and explained new promotions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
International Lounge
09.2010 - 10.2020
- Bartending
- Serviced Customers
- Managed Inventory
- Tracked intake and collection of customer tabs
- Interacted with local law enforcement
- Also worked private parties as bartender
HideAway Bar
02.2010 - 09.2010
- Managed bar and built up clientele
Direct Sales Leader
Bluegreen Corporation
Myrtle Beach, SC
09.2002 - 07.2009
- Developed and implemented sales and marketing strategies for the growth of timeshare sales
- Managed and oversaw twenty person marketing team
- Prepared and presented competitive pricing reviews to retain and grow business
- Provided continuing education and skills training to sales team to improve teamwork, group problem solving, communications, effective strategic planning and execution
- Developed and led orientation for new hires with duties including explanation of job growth opportunities, review of company procedures, deliver company expectations of appearance and client engagement protocol and question and answer sessions to address questions and concerns
- Conducted interviews, application reviews, skills assessment, and candidate recruitment for new hires
Education
Business and Management Certification Emotional Intelligence Appraisal Certification in Interior Decorating - Marketing Management and General
Trident Technical College
Skills
- Customer Communication
- Sales Reporting
- Coaching skills
- Issue Resolution
- Analytical Thinking
- Performance Tracking
- Sales Strategies
- Sales expertise
- Upselling strategies
- Cold calling expertise
- Prospecting skills
- Recordkeeping
- Sales strategy development
- Customer engagement and support
- Scheduling
- Proposal Development
References
References
Mouzon Taylor
Thoroughbred Club Supervisor Charleston Place Hotel
843.709.7313
Karen Phillips
Phillips Catering and Holy City Brewery
843.425.0533
Officer C.Monaghan
North Charleston Police Department
843.735.2285
Timeline
Bartender
Federal Law Enforcement Training Centers FLETC
06.2023 - 01.2024
International Lounge
09.2010 - 10.2020
HideAway Bar
02.2010 - 09.2010
Direct Sales Leader
Bluegreen Corporation
09.2002 - 07.2009
Business and Management Certification Emotional Intelligence Appraisal Certification in Interior Decorating - Marketing Management and General
Trident Technical College