Alec Willson

• Delivered exceptional customer service in high-volume settings, enhancing guest satisfaction and loyalty.
• Crafted unique cocktails and beverages, optimizing menu offerings based on seasonal trends.
• Trained new staff on bartending techniques, improving team performance and consistency in service delivery.
• Conducted regular cleanliness inspections of bar area, maintaining compliance with health and safety regulations.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Upheld strict regulations for safe alcohol service and food safety.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

• Managed inventory levels, ensuring timely restocking and minimizing waste through efficient ordering processes.
• Developed and implemented strategies for upselling premium products, increasing overall sales revenue.
• Led team meetings to discuss service improvements, fostering a culture of continuous learning among staff members.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Obtained cash bank and stocked service bar to prepare for operation.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Contributed to event success, planning beverage menus and efficiently serving large groups.
• Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
• Boosted beverage sales, designing and promoting range of signature cocktails.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Assisted with inventorying beverage stock and bar supplies.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Prepared garnishes by evenly slicing and pitting fruits.
• Helped management plan and serve bar menu exceeding customer expectations.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Developed creative bar menus and drink recipes by researching emerging industry trends.
• Completed requisitions to maintain required stock par levels.
• Delivered exceptional customer service in high-volume settings, enhancing guest satisfaction and loyalty.
• Crafted unique cocktails and beverages, optimizing menu offerings based on seasonal trends.
• Trained new staff on bartending techniques, improving team performance and consistency in service delivery.
• Conducted regular cleanliness inspections of bar area, maintaining compliance with health and safety regulations.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.
• Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
• Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Upheld strict regulations for safe alcohol service and food safety.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

• Facilitated smooth shipping and receiving processes by properly organizing incoming materials and preparing outgoing shipments for transport.
• Moved material to and from finishing to shipping and receiving or warehouse storage.
• Verified orders from shipping and receiving documentation to complete accurate transfers.
• Followed shipping and receiving procedures for goods and materials.
• Streamlined shipping and receiving processes by implementing efficient inventory management systems.
• Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
• Established cross-training program for staff, increasing flexibility and resilience of shipping and receiving team.
• Fostered culture of continuous improvement, leading training sessions focused on best practices in shipping and receiving operations.
• Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
• Coordinated shipping and receiving operations while maintaining meticulous documentation for accountability purposes.
• Managed packing, shipping and receiving of gallery art and other mail and packages.
• Coordinated shipping and receiving processes for inventory deliveries, verifying accuracy of shipments against purchase orders while minimizing discrepancies or delays.
• Handled shipping and receiving duties efficiently, ensuring that parts arrived on time and in good condition for customers'' needs.
• Expedited order fulfillment through efficient coordination with shipping and receiving departments.
• Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
• Assisted with shipping and receiving to maintain efficient flow of materials and finished goods.
• Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
• Directed shipping and receiving of wide range of products daily.
• Strengthened cost reduction efforts, shipping and receiving procedures and inventory controls.
• Reduced errors in shipping and receiving by implementing a strict quality control process.
• Coordinated the shipping and receiving process, ensuring accurate documentation and timely delivery of goods to customers.
• Managed shipping and receiving activities for company with 100's of orders processed daily.100
• Ensured timely order fulfillment by coordinating closely with shipping and receiving teams.
• Developed and enforced safety protocols, significantly reducing workplace accidents in shipping and receiving areas.
• Assisted in shipping and receiving activities including documentation and order verification ensuring smooth supply chain operations.
• Maintained accurate documentation of all shipping and receiving activities for full compliance with industry regulations.
• Streamlined shipping and receiving processes by implementing a standardized unloading procedure for all incoming shipments.
• Maintained documentation of shipping and receiving packages using Shipstation and other freight companies.
• Performed shipping and receiving functions to properly load products onto correct material movement device.
• Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
• Collaborated with other departments, such as shipping and receiving, to ensure seamless integration of crate-building processes into the overall business operations.
• Supported other departments as needed, including shipping and receiving, ensuring timely delivery of completed projects to clients.
• Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
• Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
• Verified shipping and receiving counts matched picking and purchase order documents.
• Documented shipping and receiving records to confirm receipt of orders.
• Led a team of logistics professionals in coordinating daily shipping and receiving activities for timely delivery to customers.
• Coordinated closely with warehouse teams for seamless integration of shipping and receiving processes.
• Simplified shipping and receiving processes for improved workflow.
• Operated forklift and hand trucks to transport and hoist shipments from shipping and receiving platform to storage and work areas.
• Enhanced team productivity by training new staff on best practices in shipping and receiving.
• Worked with colleagues to explain shipping and receiving processes, establishing sound knowledge of terminal procedures among facility staff.
• Facilitated smooth shipping and receiving processes by accurately completing paperwork, verifying shipment contents, and promptly processing incoming items.
• Supervised shipping and receiving, distribution and workplace safety.
• Developed efficient schedules for shipping and receiving to ensure timely deliveries without delays or errors.
• Communicated with shipping and receiving personnel regarding bills of lading and delivered and transported freight.
• Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
• Facilitated efficient receiving processes by unloading shipments and organizing backroom storage areas for easy access to products requiring restocking.
• Collaborated with sales and customer service departments to address and resolve any shipping-related issues or concerns.
• Championed a culture of continuous improvement within the shipping department, fostering an environment where staff were encouraged to identify opportunities for optimization and share innovative ideas.
• Assisted in inventory management by receiving shipments and organizing stockroom items efficiently.
• Reduced shipping errors by creating clear packing guidelines and training staff on proper procedures.
• Operated warehouse equipment safely and efficiently, maintaining smooth daily operations in the receiving department.
• Implemented innovative solutions to enhance guest experiences at events, receiving positive reviews and repeat business.
• Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.

Same responsibilities as Oak View Group.

• Operated specialized cleaning equipment to ensure high-quality window maintenance across various commercial properties.
• Trained and mentored junior staff in safe cleaning techniques and equipment handling procedures.
• Implemented safety protocols that reduced accidents and ensured compliance with industry standards.
• Conducted thorough inspections of windows to identify maintenance needs and recommend solutions to clients.
• Collaborated with team members to enhance service delivery and maintain high customer satisfaction levels.
• Enhanced company reputation through meticulous attention to detail and excellent customer service.
• Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
• Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
• Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.
• Exhibited professionalism when interacting with clients, promptly addressing concerns and answering questions about the cleaning process.
• Adapted quickly to changing client needs or preferences during job assignments for maximum satisfaction rates among customers served.
• Improved client satisfaction by consistently delivering streak-free window cleaning services.
• Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
• Maintained quality workmanship for residential clients by carefully handling screens, sills, and frames during cleaning processes.
• Upheld company standards in appearance and vehicle cleanliness to project a professional image at all times while on the job site.
• Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
• Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
• Contributed to team success through active collaboration, clear communication, and a positive attitude at all times.
• Kept accurate records of completed jobs, client contact information, and payment details for streamlined business operations.
• Assisted with training new team members on best practices in window cleaning techniques and safety procedures for efficient skill development.
• Calculated prices, collected payments and furnished written receipts to support accounting records and help business remain profitable.
• Demonstrated expertise in chemical usage for optimal window cleaning results while minimizing environmental impact.
• Performed detailing tasks using microfiber and toweling cloths to remove excess moisture from window sills.
• Employed modern cleaning methods to produce clean results without chemical detergents to protect environment.
• Cultivated long-lasting relationships with repeat clients through consistent delivery of exceptional workmanship and friendly interactions.
• Delivered exceptional results on high-rise buildings using rope access techniques and rappelling equipment.
• Expanded client base by providing outstanding service that resulted in word-of-mouth referrals from satisfied customers.
• Fostered a safe work environment through regular inspection of equipment and timely reporting of any maintenance needs or concerns.
• Reduced safety incidents by strictly adhering to company guidelines and OSHA regulations.
• Observed and adhered to industry and worksite safety regulations to avoid accidents or injuries.
• Descended down buildings from bosun chair or on swing stage system to clean elevated areas.
• Boosted company revenue by identifying additional service opportunities such as gutter cleaning or pressure washing during routine window cleanings.
• Reported deficiencies in systems or equipment to reduce service delivery failure or risk to health, safety or environment.
• Cleaned walls and ceilings with special reach tools following regular schedule.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Maintained optimal supply levels to meet daily and special cleaning needs.

• Managed collections process, ensuring compliance with regulations and company policies.
• Analyzed customer accounts to identify delinquency patterns and implement recovery strategies.
• Implemented process improvements that reduced collection cycle time and increased recovery rates.
• Collaborated with internal teams to resolve disputes and streamline account management workflows.
• Developed and maintained relationships with clients to facilitate timely payment resolution.
• Led initiatives aimed at enhancing customer service while maintaining collection goals and standards.
• Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Utilized advanced collection software to track progress and manage client interactions effectively.
• Maintained high volume of calls and met demands of busy and productive group.
• Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
• Streamlined debt collection processes for increased efficiency in the workplace.
• Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
• Evaluated, researched and resolved discrepancies.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
• Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
• Enhanced company reputation by professionally handling sensitive financial matters.
• Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Utilized various software programs to efficiently manage account information and track progress towards collection goals.
• Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
• Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
• Negotiated to collect balance in full.
• Assisted in implementing procedures and policies to facilitate timely payments.
• Researched accounts and completed due diligence to resolve collection problems.
• Performed detailed account audits to identify discrepancies or inconsistencies that may have been hindering the collections process.
• Processed payments and applied to customer balances.
• Used skip tracing and other techniques to locate debtors.
• Used probing techniques to determine debtors' reasons for delinquency.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Counseled debtors on payment options and arranged installment agreements.
• Responded to customer inquiries and provided detailed account information.
• Maintained accurate records of customer accounts, payments and payment plans.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Worked with customer to create debt repayment plan based on current financial condition.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Entered client details and notes into system for interdepartmental access and review.
• Processed debtor payments and updated accounts to reflect new balance.
• Researched billing errors and discrepancies to initiate corrective action.
• Analyzed customer financial records to determine appropriate payment plan.
• Developed and documented collection procedures and policies to comply with government regulations.

• Collaborated with team members to optimize workflow and enhance productivity during events.
• Assembled and disassembled equipment for events, ensuring timely setup and breakdown.
• Participated in clean up of venues after events and meetings by sweeping floors and taking out trash.
• Reduced setup time with effective communication within the team, streamlining task delegation.
• Promoted a positive work environment through teamwork, mutual support, and strong communication among crew members.
• Managed multiple projects simultaneously while maintaining attention to detail, ensuring flawless execution of each event setup.
• Efficiently disassembled event spaces after completion ensuring venues were restored back into their original state promptly.
• Handled delicate materials such as audio-visual equipment with care, preventing damage during transportation or set up.
• Set up large video screens, microphones and speakers to prepare venue for events.
• Contributed to client satisfaction by setting up events according to specifications and timelines.
• Maintained high-quality standards in each task performed, ensuring clients' expectations were exceeded.
• Erected and set up vendor tents and booths by connecting and inserting tent poles, staking poles into ground and repositioning tent.
• Delivered exceptional service during events, ensuring guest satisfaction and timely meal presentation.
• Collaborated with kitchen staff to coordinate food service and maintain quality standards.
• Trained new servers on menu items, service protocols, and event setup procedures.
• Managed table setups, including linens, utensils, and centerpieces for various events.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Set up banquet tables and chairs based on event requirements.
• Resolved guest inquiries and complaints promptly to maintain positive event experiences.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Adhered to all health and safety regulations while serving food and beverages.
• Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
• Carried out professional service, retaining polite and friendly approach at all times.
• Provided friendly, courteous service to create memorable moments for guests.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Managed inventory levels, ensuring timely restocking and minimizing waste through efficient ordering processes.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Prepared garnishes by evenly slicing and pitting fruits.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Delivered exceptional customer service in high-volume settings, enhancing guest satisfaction and loyalty.