Raymond Noa
Tampa
Summary
An empathetic, results-driven, and multi-talented hospitality professional with over 10 years of experience in the industry. Proficient at working in a fast-paced environment that focuses on customer retention and satisfaction. Demonstrates a work ethic that encourages inclusiveness and respectful professional collaboration to ensure the best results and comfort for guests. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Server
KOTO Japanese Steakhouse
Tampa, FL
01.2025 - 08.2025
- Expertly crafted a wide range of cocktails and beverages, ensuring high guest satisfaction and repeat business.
- Maintained a clean, organized bar while managing high volume service during peak hours.
- Built a rapport with guests, handle transactions accurately, and ensure compliance with all alcohol regulations.
Bartender/Server/Shift Leader
Kona Grill
Tampa, FL
08.2020 - 12.2024
- Maintained professional appearance, time management skills, and positive outlook.
- Directed guest flow by actively participating in shift management Constant restaurant walk - thru to evaluate and ensure service quality and guest satisfaction.
- Provide every table with all steps of service and a welcoming experience.
Bartender/Server
Bahama Breeze
Tampa, FL
12.2018 - 08.2020
- Built and maintained strong customer relationships, fostering repeat business and brand loyalty.
- Trained new employees in service excellence, enhancing overall team performance.
- Proactively identified and resolved daily service challenges.
Bartender/Server
Texas De Brazil
Tampa, FL
08.2017 - 12.2018
- Provided knowledgeable recommendations to guests, aligning with the restaurant’s upscale brand.
Education
Upper secondary education - undefined
Skills
- Counterintelligence
- Management
- Door-to-door
- Inventory management
- Teamwork
- Bartending
- Stocking
- Cocktail experience
- Beverage preparation
- Hospitality management
- Attention to detail
- Mentoring
- OpenTable
- Order entry
- Bar
- Customer inquiry handling
- Serving
- Microsoft Word
- Casual dining experience
- Coffee experience
- Cash handling
- Call center
- Team development
- Sports
- Interviewing
- Salesforce
- Customer communication
- Beer knowledge
- Food safety management
- Basic math
- Time management
- Phone etiquette
- Leadership
- Microsoft Excel
- Conflict management
- Collaboration
- Hotel experience
- Clean workspace maintenance
- Upscale casual experience
- POS systems
- Maintaining an organized workspace
- Retail math
- Food service
- Restaurant experience
- Sushi
- Fine dining experience
- Sales transaction processing
- Computer skills
- Credit card payment processing
- Organizational skills
- Marketing
- Floor cleaning
- Customer service
- Negotiation
- Canvassing
- Guest relations
- Supervising experience
- Food safety
- Communication skills
- Hospitality
- Bar cleaning
- Upselling
- Catering
- Kitchen experience
- Math
- Interpersonal communication
- Spirits experience
- Adobe InDesign
- Kitchen management
- Computer literacy
- Food service management
- Culinary experience
- Sales
- Glassware polishing
- Aloha POS
- Computer operation
- Bar ingredient mixing
- Sanitation procedures
- Bartender experience
- Wine knowledge
- Processing cash transactions
- Food industry
- Beer
- Bar supply restocking
- Food Safety Restaurant Management Hospitality Inventory Control Scheduling Guest Services Spanish Native
- Nightclub
- Sanitation
- Bussing
- SASS
- Toast POS
- Guest services
- POS
- Manual handling
Certification
- Food Handler Certification
- ServSafe Alcohol Certification
- NRP Certification
- TS/SCI
- ServSafe
- Driver's License
Languages
English - Expert
Spanish
Bilingual
Timeline
Bartender/Server
KOTO Japanese Steakhouse
01.2025 - 08.2025
Bartender/Server/Shift Leader
Kona Grill
08.2020 - 12.2024
Bartender/Server
Bahama Breeze
12.2018 - 08.2020
Bartender/Server
Texas De Brazil
08.2017 - 12.2018