Ozzie Anz
Houston,TX
Summary
Hospitality leader with experience opening multiple restaurants and managing daily operations. Mixology and culinary expertise paired with strong, sales-oriented approach. Recognized brand-facing talent supporting customer engagement and revenue growth.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Bar Manager/Assistant General Manager
Sin Yolanda
Houston, Texas
05.2026 - Current
- Supported bar operations to keep service running smoothly during peak periods.
- Trained staff on cocktail preparation and customer service standards.
- Tracked inventory levels and placed supply orders to meet demand.
- Monitored bar area compliance with health and safety regulations.
- Set up cash handling processes and daily reconciliation steps.
- Developed new drink menus to improve customer experience and engagement.
- Handled day-to-day operations, including opening and closing duties, shift scheduling, and cash handling procedures.
- Ordered and maintained supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws, and other drink service items.
- Kept accurate records of liquor inventory and purchases for budgeting support.
- Resolved customer complaints about food or beverage service in timely manner.
- Created drink recipes and menus aligned with customer preferences and profitability goals.
- Monitored patron alcohol consumption to support safety.
- Led bar operations during peak hours to maintain smooth service flow.
- Coached staff on cocktail preparation and customer service expectations.
- Managed inventory control and supply ordering to support daily demand.
- Directed health and safety compliance across bar area.
- Established cash handling controls and daily financial reconciliation routines.
- Introduced drink menus that strengthened customer experience and engagement.
- Oversaw opening and closing routines, shift scheduling, and cash procedures.
- Coordinated supply orders for liquor, glassware, garnishes, ice, napkins, straws, and related bar items.
- Maintained detailed liquor inventory and purchase records for budgeting.
- Addressed customer service concerns quickly to protect satisfaction.
- Built drink recipes and menus that matched customer preferences and profit goals.
- Observed patron alcohol intake to maintain safe service practices.
- Delivered smooth bar operations during busy service periods.
- Improved staff readiness through cocktail training and customer service guidance.
- Supported inventory accuracy by monitoring stock and placing supply orders.
- Maintained compliance with health and safety requirements in bar area.
- Strengthened cash control through daily reconciliation and cash handling procedures.
- Enhanced customer experience with creative drink menus.
- Reduced service gaps through organized opening, closing, and shift scheduling.
- Kept bar supply levels aligned with demand through careful ordering and tracking.
- Protected budgeting accuracy through organized liquor inventory and purchase records.
- Improved guest satisfaction by resolving beverage and food service complaints promptly.
- Increased menu appeal through drink recipes tailored to customer preferences and profitability.
- Promoted safe bar service by monitoring patron alcohol consumption.
Bartender
Mexquite Mexican Steakhouse
Houston, Texas
04.2026 - 06.2026
- Mixed and served cocktails and beverages for guests.
- Delivered strong customer service in fast-paced setting.
- Tracked bar supply and ingredient inventory.
- Helped train new staff on bartending methods and guest service.
- Followed health and safety rules at all times.
- Completed opening and closing tasks, including restocking supplies.
- Built positive working relationships through clear communication.
- Operated cash register and POS system for transactions, including correct cash change.
- Balanced cash drawer at end of each shift and checked fund accuracy.
Bar Production Lead
Concrete Rose
Houston, Texas
01.2026 - 06.2026
- Tracked inventory levels and ordered production materials when supplies ran low.
- Worked with management on process improvement ideas.
- Partnered with other departments to keep operations running smoothly.
- Serviced equipment and maintained proper function during production runs.
- Checked product quality throughout production process.
Lead Line Cook
Ramen Tatsuya
Houston, Texas
11.2025 - 05.2026
- Supported kitchen staff with meal prep and service to keep work flowing smoothly.
- Worked with front-of-house staff to time meal delivery and coordinate service.
- Trained new cooks on food safety rules and kitchen procedures.
- Kept inventory levels stocked and placed supply orders for daily kitchen needs.
- Prepared stations and kept supplies ready for use to support productivity.
- Assisted with inventory control, receiving, and proper storage of delivered items.
Assistant General Manager (AGM)
BB's Tex-Orleans
Houston, TX
10.2021 - 11.2025
- Helped manage labor costs through careful scheduling and task support.
- Managed daily operations to ensure smooth restaurant functionality.
- Ensured that customer service standards were met or exceeded at all times.
- Built cooperation between BOH and FOH teams and among staff members.
- Counted safe and reported daily sales and cash totals.
- Trained new BOH and FOH team members on shift procedures.
- Handled fresh and raw products from receiving to storage.
- Completed inventory counts and product receiving and delivery tasks.
- Worked primary plating and expo role while supporting fry, grill, boil, gumbo, and salad stations.
- Supported bar service and completed inventory tasks.
Kitchen cook/Head wait
Baja Sur Fresh Mex
The Woodlands, TX
04.2021 - 11.2021
- Supported general line work in fast-paced service setting.
- Cooked a variety of Mexican dishes to maintain quality standards.
- Checked temperatures of ovens, grills, fryers and other cooking equipment.
- Handled restocking and prep tasks to support speed and service quality.
- Applied menu and beverage pairing knowledge based on customer preferences to improve meal experience.
- Assisted front-of-house team by checking on guests, supporting bar tasks, and covering floor duties when managers were away.
Manager on Duty (MOD)
Kings Blu Jam Cafe
Spring, TX
09.2020 - 09.2021
- Covered manager duties when owners were away.
- Trained and mentored staff on customer service standards and procedures.
- Supervised daily operations to ensure smooth cafe functionality.
- Completed regular inventory counts and stock checks.
- Purchased store supplies and helped with necessary pickup runs.
- Supported kitchen team during high-volume or short-staffed shifts.
- Handled cash drawer opening and closing procedures.
- Resolved concerns from unhappy guests with professionalism.
- Performed general serving duties and guest support.
FOH Staff/Bartender
Black Walnut Cafe
The Woodlands, TX
11.2019 - 09.2020
- Checked on guests after meals to confirm satisfaction and suggest additional menu items to support sales.
- Followed up with guests to gather feedback on food served, resolve concerns, and bring requested items.
- Spoke with patrons to learn preferences and dietary restrictions, then made food and beverage recommendations.
- Reduced wait times by taking and completing high-volume orders efficiently each day.
- Used safe food handling and thorough cleaning practices to help protect customers from foodborne illness and maintain sanitation.
- Kept repeat customers informed about menu changes and new food and beverage offerings to support service relationships.
- Changed kegs as needed to keep beverage service running smoothly.
- Kept recipes consistent and learned new cocktails on a regular basis.
- Kept bar area organized and detailed for efficient service.
Food Demonstrator
H-E-B
Conroe, TX
10.2017 - 09.2019
- Observed health and hygiene standards to protect food sample consumers.
- Used microwave ovens and various utensils to prepare food for product demonstrations.
- Set up demonstration area neatly and kept information materials within easy reach.
- Welcomed interested guests to table, offered food samples, and shared product details, coupons, and nutrition facts.
- Promoted special deals and encouraged purchases through clear communication and persuasive selling.
- Explained merchandise use and operation to customers.
- Frequently exceeded sales goals.
- Built customer confidence by listening to concerns and providing helpful feedback.
- Answered customer questions and handled concerns and complaints in person.
- Educated customers on product and service offerings.
- Worked with team members to provide high service levels to customers.
- Put customer needs first by responding with urgency and compassion.
- Recommended merchandise based on customer needs and preferences.
- Stayed current on market and product trends to answer customer questions accurately.
- Kept showroom clean and maintained neat, orderly product displays.
Cook/Prep
Pizza hut
Cut and Shoot, TX
08.2015 - 10.2017
- Performed restaurant operations across prep, pizza preparation, wing station, full service dining, and dish support (excluding alcohol)
- Monitored food quality and freshness during preparation and cooking processes.
- Assisted in training new staff on kitchen procedures and safety protocols.
Education
High School Diploma -
Caney Creek High School
Conroe, TX05.2016
Skills
- Food handling
- Excel data analysis
- Active listening
- Sanitation
- Clean workspace maintenance
- Increasing revenue
- Food preparation
- Fine dining experience
- Food safety management
- Beer knowledge
- Interviewing
- Upscale casual experience
- Customer satisfaction surveys
- Complaint handling
- Computer operation
- Attention to detail
- POS
- Bar management
- POS systems
- Seafood
- Staff scheduling
- Operations management
- Retail management
- Customer communication
- Restaurant experience
- Data entry
- Retail math
- Food service inventory management
- Technical Proficiency
- Inventory control
- Serving
- Time management
- Jewelry sales
- Teamwork
- Beverage preparation
- Restaurant management
- Kitchen ovens
- Casual dining experience
- Fryers
- Bar
- Bartending
- Cash handling
- Event sales
- Bussing
- Flat-top griddles
- Mexican cuisine
- Food safety
- Phone communication
- Upselling
- Workplace safety
- Customer service
- Guest relations
- Hospitality
- Budgeting
- Google Workspace
- Bar ingredient mixing
- Glassware polishing
- Store management
- Cocktail experience
- Client relationship development
- Basic math
- Food & beverage industry
- Food industry
- Bar sanitation
- Bar closing procedure
- Bar cleaning
- Revenue growth
- Social media marketing
- Inventory management
- Bar supply restocking
- Data entry in Excel
- Food sanitation practices
- Customer relationship building
- Wine knowledge
- Team leadership
- Management
- Leadership
- Kitchen grills
Certification
• TABC Certified
• ServSafe Food Manager Certification
• TABC Certification
• ServSafe Food Manager Certification
• TABC Certification
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bar Manager/Assistant General Manager
Sin Yolanda
05.2026 - Current
Bartender
Mexquite Mexican Steakhouse
04.2026 - 06.2026
Bar Production Lead
Concrete Rose
01.2026 - 06.2026
Lead Line Cook
Ramen Tatsuya
11.2025 - 05.2026
Assistant General Manager (AGM)
BB's Tex-Orleans
10.2021 - 11.2025
Kitchen cook/Head wait
Baja Sur Fresh Mex
04.2021 - 11.2021
Manager on Duty (MOD)
Kings Blu Jam Cafe
09.2020 - 09.2021
FOH Staff/Bartender
Black Walnut Cafe
11.2019 - 09.2020
Food Demonstrator
H-E-B
10.2017 - 09.2019
Cook/Prep
Pizza hut
08.2015 - 10.2017
High School Diploma -
Caney Creek High School