Overview
Work History
Education
Skills
Certification
Assessments
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Timeline
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Jason Da Costa

Hospitality
Hagerstown,MD

Overview

11
11
years of professional experience
5
5
Certification

Work History

Assistant General Manager

Greene Turtle
Hagerstown, MD
10.2021 - Current
  • Managers are responsible for the complete operation of the restaurant. General managers are to ensure the highest of standards in guest satisfaction and probability while adhering to the policies and procedures of The Greene Turtle.
  • Supervise shift operations and assistant managers
  • Strictly follow company cash handling procedures
  • Manager restaurant marketing and promotions
  • Manage overall restaurant budget
  • Understand and manage all COGS
  • Process payroll bi-weekly
  • Promptly and professionally handle all guest comments
  • Communicate all team member issues and complaints to management team through daily communication
  • Coach and develop managers
  • Coach new team members
  • Assign all training materials and trainer to new team member
  • Oversee departmental responsibilities
  • Interview and hire new team members
  • Conduct new team member orientations
  • Adhere to and understand all safety and sanitation procedures set forth by The Greene Turtle
  • Required to make appropriate decisions in fast paced environment
  • Completion of Manager in Training program

General Manager

Wingstop
Frederick, MD
05.2019 - 10.2021
  • Acted with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
  • Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager.
  • Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity
  • Communicate in a timely and effective manner with District Manager about operational and human resources issues.
  • Perform regular restaurant inspections to ensure team and restaurant is meeting standards.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Tracks inventory and ensures accurate record keeping.
  • Identifies and resolve issues with food preparation. Helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
  • Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems.
  • Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments.
  • Meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation.
  • Strong business acumen and ability to drive results through team collaboration to achieve store metrics.

Assistant General Manager

Taco Bell
Frederick
01.2019 - 05.2019
  • Ensured compliance with prescribed standards in the areas of guest relations labor costs paper costs restaurant safety and sanitation
  • Placed food orders in accordance with established inventory levels and budgets
  • Presented all specials promotions and marketing plans according to company procedures
  • Prepared and maintained personnel records team member schedules financial and administrative reports
  • Assumed responsibility for cash for all shifts including bank deposits and ensuring that all cash procedures are properly adhered to

Education

Bachelor's degree - Hospitality Management

UMES
05.2018

AAS - Culinary Arts

FCC
01.2016

Skills

  • Culinary skills
  • Bartending
  • Food and Beverage Knowledge
  • Opening and Closing Procedures
  • Scheduling
  • Food Preparation
  • Inventory Control
  • Onboarding
  • Staff Management
  • Employee Training
  • Employee Retention
  • Cash Handling
  • Recruiting
  • Guest relations
  • Restaurant management
  • Profit & loss
  • Labor cost analysis
  • Banquet experience
  • Catering
  • Restaurant experience
  • Driving
  • Customer service
  • Sales
  • Operations management
  • Management
  • Leadership
  • Time management
  • Mentoring
  • Communication skills
  • Conflict management
  • Sales management
  • Food handling
  • Store management
  • Hotel experience
  • Hospitality management
  • Supervising experience
  • Upselling
  • Microsoft Excel
  • Computer skills
  • Financial acumen
  • Budgeting
  • Succession planning
  • Direct sales
  • Project management
  • Human resources
  • Culinary experience
  • Kitchen management
  • Food management
  • Food safety
  • Hospitality
  • Event planning
  • Cooking
  • Food service
  • Contracts
  • Retail sales
  • Marketing
  • Training & development
  • Employment & labor law
  • Negotiation
  • HACCP
  • Retail management
  • Financial management
  • Employee relations
  • Operating systems
  • Forecasting
  • Accounting
  • Team management
  • Writing skills
  • Payroll
  • Administrative experience
  • Microsoft Office
  • Cash register
  • POS
  • Kitchen experience
  • Teaching
  • Nutrition
  • Food service management
  • Dietary department experience
  • Analysis skills
  • HR sourcing
  • Sourcing
  • Procurement
  • Organizational skills
  • Working with people with developmental disabilities
  • Working with people with autism
  • Assisted living
  • Microsoft Powerpoint
  • Microsoft Word
  • Social media management
  • Basic math
  • Filing
  • Guest services
  • Bilingual
  • PeopleSoft
  • Quick service & fast food restaurant
  • Front desk
  • Data entry
  • Phone etiquette
  • Inventory management
  • Cost control
  • Computer literacy
  • Distribution center
  • Word processing
  • Office experience
  • Workday
  • ADP
  • Microsoft Outlook
  • Food industry
  • Menu planning
  • Warehouse experience
  • Order picking
  • Casual dining experience
  • Outdoor work
  • Financial analysis
  • QuickBooks
  • Office management
  • Senior leadership
  • IT
  • Account analysis
  • Food preparation

Certification

  • Food Handler Certification
  • ServSafe
  • HACCP Certification
  • Food Safety Certification
  • Driver's License

Assessments

  • General manager (hospitality), Proficient, 2020-03-01
  • Customer service, Proficient, 2021-04-01
  • Office manager, Proficient, 2022-05-01
  • Management & leadership skills: Impact & influence, Proficient, 2022-03-01
  • Scheduling, Proficient, 2023-02-01
  • Food safety, Proficient, 2022-02-01
  • Recruiting, Proficient, 2022-03-01
  • Sales skills, Proficient, 2021-04-01
  • Bartending, Proficient, 2021-03-01
  • Management & leadership skills: Planning & execution, Proficient, 2022-04-01
  • Analyzing data, Proficient, 2020-04-01
  • Principles of accounting, Proficient, 2022-12-01
  • HR: Compensation & benefits, Proficient, 2022-03-01
  • Social media, Proficient, 2022-07-01
  • Warehouse shift leader, Proficient, 2022-09-01
  • Cooking skills: Basic food preparation, Proficient, 2022-03-01
  • Front desk agent (hotel), Proficient, 2023-07-01
  • Restaurant manager, Proficient, 2022-04-01
  • Retail customer service, Proficient, 2024-01-01
  • Recruiting, Proficient, 2023-01-01
  • Attention to detail, Proficient, 2021-09-01
  • Management & leadership skills: Impact & influence, Proficient, 2021-08-01
  • Bookkeeping, Proficient, 2022-12-01
  • Work motivation, Proficient, 2020-10-01
  • Teamwork: Interpersonal skills, Proficient, 2023-02-01
  • Customer focus & orientation, Proficient, 2023-02-01
  • Work style: Reliability, Completed, 2022-03-01
  • Managing accounts in QuickBooks, Proficient, 2023-09-01

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Driving License: Yes

Timeline

Assistant General Manager

Greene Turtle
10.2021 - Current

General Manager

Wingstop
05.2019 - 10.2021

Assistant General Manager

Taco Bell
01.2019 - 05.2019

Bachelor's degree - Hospitality Management

UMES

AAS - Culinary Arts

FCC

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