Casey Eckstein
New Ulm,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Mental Health Rehabilitation Worker
Thrive Behavioral Network
New Ulm, MN
10.2023 - Current
- Actively participated in quality improvement initiatives aimed at improving patient outcomes.
- Provided direct care services to individuals in a residential setting, including activities of daily living, therapeutic interventions.
- Maintained accurate records of client progress using electronic health records system.
- Provided crisis counseling services to individuals experiencing acute symptoms of mental illness.
- Implemented evidence-based practices such as cognitive behavioral therapy to help clients manage their symptoms.
Practice Manager
St. James Veterinary Clinic
Saint James, MN
07.2017 - 12.2023
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, and billing.
- Ordered supplies needed and kept tabs on inventory levels.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Maintained financial records, including billing and accounts receivable and payable.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Motivated staff by offering direction and providing constructive feedback.
- Coordinated staff recruitment, training, and scheduling activities.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Cultivated close working relationships with the entire staff, including receptionists, veterinarians and veterinary technicians and assistants.
Veterinary Technician
Goldmount Veterinary Center
Sherburn, MN
02.2009 - 06.2017
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnoses.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly services.
Education
Associate of Science - Veterinary Technology
Argosy University
Eagan, MN04-2013
Skills
- Continuous Improvement
- Workflow Management
- Budget Oversight
- Supplies Ordering
- Bookkeeping
- Resource Management
- Human Resources
- Goal Development
- Policy and Procedure Development
- Regulatory Compliance
Timeline
Mental Health Rehabilitation Worker
Thrive Behavioral Network
10.2023 - Current
Practice Manager
St. James Veterinary Clinic
07.2017 - 12.2023
Veterinary Technician
Goldmount Veterinary Center
02.2009 - 06.2017
Associate of Science - Veterinary Technology
Argosy University
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