CASEY E. CLARK

Accomplished Client Engagement Specialist at CVS Caremark, utilizing exceptional communication and problem-solving skills to elevate client satisfaction. Expertly orchestrated medication processing and benefits verification, partnering with healthcare providers to address complex issues. Exhibited empathy and patience, guaranteeing seamless service delivery and nurturing robust client relationships. Consistently surpassed expectations, enhancing client engagement by 20%.

• Served with valor in the US Navy 1993-1996 (Medically Discharged)
• Awarded Employee of the Month

• CVS CAREMARK, Client Engagement Specialist, 09/23, Present, Facilitate and advocate for clients receiving medication therapy over the phone., Manage and process new and refill medication orders, including verifying benefits., Input new and refill prescriptions into the pharmacy system while securing copay and necessary authorizations., Collaborate with healthcare providers and internal teams to address order issues and insurance companies to resolve account and clinical issues.
• Veterans Benefit Administration, Veteran Benefit Advocate, 11/10, 05/22, Reviewed and processed claims to determine eligible benefits and applied appropriate coding., Oversaw and maintained veteran claims, accurately inputting medical evidence, correspondence, and required documentation into the Veterans Benefits Management System (VBMS)., Provided consultative advice and assistance to Veterans Service Representatives., Represented veterans and their beneficiaries in interactions with various VA departments and external organizations.
• Veterans Benefit Administration, Data Archivist, 08/10, 11/10, Oversaw the distribution of mail as well as the transferring of files to VA hospitals for compensation and pension claims., Served as a liaison between veterans, their representatives, and decision-makers with discretion by safeguarding personal identifiable information.
• Department of Workforce Services, Vocational Counselor, 04/08, 08/10, Enlisted clients in programs and benefits while organizing meetings with employers to establish job opportunities., Partnered with colleges and community organizations to offer training and educational benefits.