Casey Furtado

• Respond to emergency calls and initiate emergency code response in accordance with up-to-date policy and procedures, while being able to handle multiple-calls and requests at once and prioritize according to urgency. Field requests from external and internal calls and direct them to appropriate departments in timely and professional manner. Facilitate communication between callers and appropriate contacts during after-hours requests for EVS, Maintenance, IT support, Administrators on Call, and Northeast Area Office. Maintain daily detailed accurate records of notable incidents, communication requests, and emergency responses in daily log entries. Train new hires on switchboard policies, HIPAA compliance, responsibilities and conduct. Keep updated lists of extensions, notices and external contacts.

• Evaluate sanitation and safety of environments in hospital areas with EVS staff on daily basis. Address sanitation, safety and utility concerns that arise, and coordinate with relevant departments for solution. Lead staff in focused special projects to maintain and improve hospital environment safety and sanitation, according to JHACO standards. Collaborate with Director and Office to fulfill documentation and record requirements of daily operations and personnel. Conduct interviews and assist in hiring process - Train and orient new hires, conduct in-service training for existing staff, assess employee performance and document with EPRS. Assist in daily scheduling and assigning of EVS staff.

• Complete projects as necessary throughout hospital facilities. Report sanitation, safety, and utility concerns to office for relay to appropriate departments. Assist in conducting interviews, and assessing applicants for hire, as well as train and orient new hires on various tasks and procedures. Fulfill FSWII duties maintaining sanitation, and cleanliness on patient units, and throughout the hospital.

• Provide upbeat, energetic atmosphere, while leading up to 50 guests through step-by-step creation of painting, within a specific time frame. Assist individual customers with troubleshooting difficulties encountered during the process. Responsible for transportation, set-up, break-down, and return of event kit and inventory upon completion of event.

Assist with administrative tasks as needs arise. Organize and process documents of museum membership / prepare membership newsletters and event invites / Ensure educational and event info in bulletin areas of museum grounds is up to date. Assist in set-up, break-down, and operation of events and gallery shows. Conduct educational tours of Whistler House Museum galleries and grounds upon request of visitors.