Casey Gilliam
White Lake
Summary
Highly trained and experienced professional with an exceptional track record of result-oriented innovation in a work centered environment. Exhibits strong leadership abilities to recognize, discover, and solve technical, analytical, and operations safety in every area of assigned tasking, within multi-million dollar projects.
An individual of intrinsic honor, integrity, and honesty; a team player with the potential to stand out in both operational and management positions.
Overview
22
22
years of professional experience
Work History
Lead Field Service Engineer
GE Power Conversion
03.2021 - Current
- Site Resident for Customers to lead repairs, plan outages, and manage materials needed for equipment production.
- Ran support tests, made adjustments and performed mechanical and electrical repairs.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised outage repairs on large AC/DC motors.
- Traveled all over the world to commission GEPC equipment.
- Designed field modifications to equipment to ensure product reliability and performance.
- Performed specialty services to help customers get back on line.
Senior Field Service Technician
Shermco Industries Inc.
10.2019 - 03.2021
- Provided troubleshooting and repair support to over 18 customers weekly over the phone or dispatching to site to provided hands on assistance.
- Managed all on-site and off-site installation, repair, maintenance and test tasks of AC/DC motors.
- Interacted with all necessary partners including vendors, upper management and peers. then followed up with reports and made sure customer was taken care of and satisfied.
- Diagnosed errors and determined proper solutions with the use of off/on line testing equipment, vibration equipment, infrared tools, and laser alignment equipment.
- Safely operated company vehicles to service sites at a moments notice all over the US and Canada.
Territory Sales Account Manager
Shermco Industries Inc.
07.2018 - 10.2019
- Sells field services, shop services, and new equipment related to electrical industry with yearly sales of $3M
- Travels extensively to be available to all customers; small corporations to large industries
- Mobilizes all resources and personal to meet needs of customers
- Properly processes all sales transactions achieving high levels of account growth and retention via quality deliverables
- Generates leads and cold calls customers each week to set up appointments and meetings in order to bring in new business
- Available to clients 24/7 in order to address their needs and concerns promptly and with speedy resolution
- Provides basic technical support resolving issues for clients on variety of company products
- Interfaces with project management team to prepare engineering submittals and work plans
- Measures effectiveness of customer relations success by defining operational metrics, tracking systems, and reporting to executive team
- Helps foster culture of customer centricity by aligning with product, marketing, operations, and executive teams to drive initiatives centered on customer success
- Identifies new ideas, products, and/or features that improves customer satisfaction, reduces costs, and keeps product line in forefront of industry
- Ensures compliance with policies and quality standards to maintain consistency in quality of services
- Communicates with clients to review needs, answer questions, and learn their unique scenarios and how to troubleshoot
- Manages, supports, and develops business relationships with existing accounts and develops strategies to increase sales and revenue
Operations Manager
Shermco Industries Machine Service Division
06.2009 - 06.2018
- Hired, trained, and coordinated technicians to ensure job safety
- Continually managed projects valued at $2-4M in sales and involved over 30 technicians
- Profit/Loss manager for wind field services and industrial clients
- Extensively involved with all aspects of erecting, commissioning, maintaining, repairing, and deconstructing wind turbines
- Managed several tower wiring projects, tower retros, and massive flood recoveries ahead of schedule
- Evaluated suppliers to assess quality, timeliness, and compliance of scheduled deliveries, maintained tight cost controls and maximize business operational efficiency for inventory valuing over $500K
- Conducted performance reviews annually, offering praise, and recommendations for improvement
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee
- Initiated and optimized internal policies to maintain efficiency and responsiveness to demands
- Devised, deployed, and monitored processes to boost long-term business success and increased profit levels 175%
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing schedules, and leading meetings
- Cultivated strong business relationships with clients to increase overall experience, revenue, profits, satisfaction and retention rates
- Developed project management plans to define project objectives, timelines and milestones
- Updated and published standard operating procedures (SOPs) using stakeholder, customer, and employee input and feedback resulting in clearer instructions for clients
- Assessed financial statements and monthly PowerPoint reports to evaluate department performance, develop targeted improvements, and implement changes resulting in growth throughout United States
Sr.Lead Technician & Rotating Plant Manager
Nextera Energy Inc.
08.2007 - 06.2009
- Managed 149 1.5MW wind turbines with nine technicians
- Quality Improvement programs which assisted Greenbelt projects
- Discovered root cause failures in turbines and applied problem solving answers
- Generated annual budget forecasting information for executive and corporate reports
- Mentored and trained multiple technicians
Wind Crew Leader
Shermco Industries Inc.
12.2003 - 08.2007
- Performed motor, pump, gearbox, generator, and clutch instillations including horizontals and verticals of all sizes
- Electrical motor/generator on site field repairs
- Designed slip ring and grounding ring stoning jigs
- Performed dual and single plane balancing
- Created reports for customers with repair recommendations
Education
Some College (No Degree) - Business Management
Tyler Junior College
Electric Motor Bearing Application -
Applied Industrial Technologies & FAG Bearing Corp
2002
Principles of Large AC Motors -
Shermco University
2004
Motor Predictive Maintenance -
Shermco University
2004
High Voltage Pad Mount Switching -
FPL Group University
2008
OSHA 10 Hour General Industry -
Shermco University
2004
GE 1.5M Turbine Training -
GE School of Technology
2008
GE Converter Training -
GE School of Technology
2009
Bachelor of Power Generation -
FPL Group University
2008
Bachmann PLC Training -
FPL Group University
2009
30-Hour OSHA Training -
Shermco University
Advanced Laser Shaft Alignment Training -
PRUFTECHNIK Group
Electrical Safety Program Level 1 -
Shermco University
VENSYS 1.5M Service & Maint. -
Vensys University
Static Motor Testing -
Baker Technologies
Entry Level Vibration Analyst -
Technical Associates
Electrical Safety For Qualified Electrical Workers -
Shermco University
ASME Rigging Trainer -
Crosby Group
Electrical Print Reading -
Shermco University
Field Balancing Analyst -
Technical Associates
Level-1 Infrared Themography -
Infraspection Institute
ENSA A15-40 HR. Authorized Instructor -
ENSA North America
Skills
- AC/DC Motor Analysis
- Tool Design
- Growth & Development of Sales
- Profit Increase
- Quality Improvement/Assurance
- Production Optimization
- Operations Management
- Cause & Effect Analysis
- Engineering Knowledge
- Planning & Scheduling
- Business Development
- Staff Development & Training
- Innovative Procedures
Timeline
Lead Field Service Engineer
GE Power Conversion
03.2021 - Current
Senior Field Service Technician
Shermco Industries Inc.
10.2019 - 03.2021
Territory Sales Account Manager
Shermco Industries Inc.
07.2018 - 10.2019
Operations Manager
Shermco Industries Machine Service Division
06.2009 - 06.2018
Sr.Lead Technician & Rotating Plant Manager
Nextera Energy Inc.
08.2007 - 06.2009
Wind Crew Leader
Shermco Industries Inc.
12.2003 - 08.2007
Some College (No Degree) - Business Management
Tyler Junior College
Electric Motor Bearing Application -
Applied Industrial Technologies & FAG Bearing Corp
Principles of Large AC Motors -
Shermco University
Motor Predictive Maintenance -
Shermco University
High Voltage Pad Mount Switching -
FPL Group University
OSHA 10 Hour General Industry -
Shermco University
GE 1.5M Turbine Training -
GE School of Technology
GE Converter Training -
GE School of Technology
Bachelor of Power Generation -
FPL Group University
Bachmann PLC Training -
FPL Group University
30-Hour OSHA Training -
Shermco University
Advanced Laser Shaft Alignment Training -
PRUFTECHNIK Group
Electrical Safety Program Level 1 -
Shermco University
VENSYS 1.5M Service & Maint. -
Vensys University
Static Motor Testing -
Baker Technologies
Entry Level Vibration Analyst -
Technical Associates
Electrical Safety For Qualified Electrical Workers -
Shermco University
ASME Rigging Trainer -
Crosby Group
Electrical Print Reading -
Shermco University
Field Balancing Analyst -
Technical Associates
Level-1 Infrared Themography -
Infraspection Institute
ENSA A15-40 HR. Authorized Instructor -
ENSA North America
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