CASEY HOULAHAN
Macedonia,OH
Summary
Marketing-focused business student with hands-on experience in quick-service restaurant operations and customer engagement at Chick-Fil-A. Skilled in analyzing consumer behavior, improving customer experience, and supporting promotional initiatives. Proven leadership as a Resident Assistant, with experience in building community, resolving conflict, and organizing events. Eager to apply data-driven decision making and creative problem-solving to brand strategy and marketing initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Assistant
Baldwin Wallace University
08.2025 - Current
- Facilitated community engagement through organized events and activities for diverse student populations, increasing participation and resident satisfaction
- Provided support to residents in academic and personal matters, fostering a positive living environment.
- Developed and implemented conflict resolution strategies to address resident concerns effectively.
- Promoted events and initiatives through targeted communication, enhancing engagement and awareness.
Shift Leader
Chick-Fil-A
02.2021 - Current
- Mentored and trained new employees. reinforcing brand standards and customer engagement strategies
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Supported in-store promotional initiatives and contributed to increased customer satisfaction through effective communication and service execution
- Analyzed customer interactions and feedback to improve service efficiency and overall guest experience in a high-volume environment
- Collaborated on social media promotion efforts to increase brand visibility and customer engagement
Education
Bachelor of Arts (B.A.) - Business Administration And Spanish
Baldwin Wallace University
Berea, OH, US05-2028
Skills
- Customer experience analysis
- Brand engagement
- Team leadership
- Time management
- Data-informed decision making
- Relationship building
- Multitasking
- Problem-solving abilities
Certification
- Ohio Seal of Biliteracy (Spanish)
- Demonstrated proficiency in reading, writing, speaking, and listening in Spanish
Timeline
Resident Assistant
Baldwin Wallace University
08.2025 - Current
Shift Leader
Chick-Fil-A
02.2021 - Current
Bachelor of Arts (B.A.) - Business Administration And Spanish
Baldwin Wallace University