Casey Jarman
Gilbert,AZ
Summary
Current ASU student and Customer Advocate II at Caravan with 4 years of customer service experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Trusted by leaders to get the job done correctly and efficiently.
Overview
6
6
years of professional experience
Work History
Customer Advocate
Carvana
10.2021 - Current
- Drive a single and dual car Isuzu truck to deliver and pick up customer vehicles.
- Be the face of Carvana on the driveway and ensure the customer is taken care of by providing great customer service.
- Being able to quickly adjust to changes that happen to my daily schedule, while also helping others have success in their work.
- Have great attention to detail so each car delivered is up to Carvana standards.
- Maintain certain metrics like safety drive score, paperwork accuracy, and customer ratings.
- Create a positive work environment by uplifting and helping my peers.
- After two years I received a promotion to Customer Advocate II
- With the promotion came more responsibilities such as training new employees and helping the Team Leads with daily tasks when they are short staffed.
Web Assistant (Customer Service)
BYU-I University Store
08.2020 - 08.2021
- Be the face of the bookstore for customers who are having issues with the website or who have any questions with purchasing merchandise or buying textbooks, as well as any questions or issues relating to the bookstore.
- Process all online orders (pick selected items, process the payment, and ship out the items).
- Update and maintain the University Store website using computer software.
Aide
Eduprize Schools
01.2020 - 04.2021
- Watch over the children of the school and maintain order.
- Help the administration with any projects that needed to be done. Namely maintenance and cleaning.
Education
Bachelor of Science - Speech-Language Pathology
Arizona State University
Tempe, AZ04-2028
Skills
- Credit decisions
- Credit programs
- Verbal and written communication
- Customer services
- Document review skills
- Safe driving
- Truck driving experience
Accomplishments
- Awarded NHS in high school for academic excellence.
- Three time State Champion as the starting quarterback and leader for the high school football team.
Timeline
Customer Advocate
Carvana
10.2021 - Current
Web Assistant (Customer Service)
BYU-I University Store
08.2020 - 08.2021
Aide
Eduprize Schools
01.2020 - 04.2021
Bachelor of Science - Speech-Language Pathology
Arizona State University