Ashley Clark

• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Assisted customers with questions and inquiries to provide information regarding credit card accounts.
• Made decisions and recommendations about extending lines of credit.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees and payments.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

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• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Greeted customers with smile and provided friendly, knowledgeable service.