Rocco Alejo

• Fulfilling the clients necessities while providing an exceptional client experience
• Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency-
• Assist with evaluating and resolving service inquiries from clients across different platforms
• Effectively use various computer systems to complete assigned tasks and address account inquiries
• Develop and maintain working knowledge specific groups of Citi products and services
• Analyze and identify potential risks and identify solutions that meet client needs
• Complete assigned tasks in an accurate and efficient manner
• Solve disputes and retain clients, while minimizing operating less, through adherence to established rules and regulations
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Addressing customer questions about billing, services, rates and water quality.
• Handling customer complaints and concerns related to utility services.
• Offering assistance and information about various utility programs, including financial assistance options.
• Assisting with establishing bank drafts and recurring credit card payments.,

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

• Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
• Enhanced customer satisfaction with timely and accurate claims resolutions.
• Streamlined communication between adjusters and clients, expediting claim resolution times.
• Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
• Managed a team of adjusters, providing coaching and performance feedback for improved productivity.

• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
• Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
• Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
• Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
• Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.

• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Performed general housekeeping and cleaning tasks.
• Operated RF scanners to track merchandise and verify contents of containers.
• Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
• Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.

• Receiving and entering Customer orders with a smile and processing payments using the register/computer terminal at the counter or in the drive-through.
• Organizing and handing out all food and drink orders. Also served as a final quality control check and only hands out product that meets In-N-Out standards.
• Preparing our fresh produce, including peeling and dicing potatoes, slicing and chopping onions, slicing tomatoes, leafing lettuce, etc.
• Working in a team-oriented environment.
• Creating a spotless and sparkling environment by cleaning their individual workstation, store, and surrounding area, which includes daily cleaning duties before and after each shift and ongoing cleaning responsibilities during business hours.
• Greeted customers promptly and took orders to keep flow of traffic moving.

• Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
• Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
• Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
• Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.

• Greeted customers promptly and took orders to keep flow of traffic moving.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.

- Assist with resume and cover letter development.

- Assist with community mapping and in identifying local resources for program participants.

- Evaluating individuals skills, experience, and career interests to determine their employability and potential job paths.

- Providing access to computers and interest resources for job searching and application completion.