Kimberly Porter
Cincinnati,OH
Summary
Dynamic customer service professional with proven success at Citibank, enhancing customer satisfaction through empathetic listening and effective problem-solving. Conflict resolution managing high call volumes.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Costco Customer Service Sales Rep
Citibank
11.2018 - Current
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Customer Service Representative
Medlab
06.2017 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Morton Memorial
Knightstown, IN05-1991
Skills
- Customer service
- Active listening
- Goal oriented
- Problem-solving
- Critical thinking
- Empathy and patience
Languages
English
Full Professional
Timeline
Costco Customer Service Sales Rep
Citibank
11.2018 - Current
Customer Service Representative
Medlab
06.2017 - 10.2018
High School Diploma -
Morton Memorial
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