Bertha Rodriguez
Bewaltz
Ontario,CA
25
years of professional experience
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for excellence in customer service.
Work History
Sales Rep/Customer Service Rep/Operations
2 Years 5 Months- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Wholesale B2B.
- Import/export/manufacturing.
- Performed administrative tasks to help close deals.
- Created and implemented sales campaigns to drive leads and increase sales.
- Participated in industry trade shows , representing company professionally and generating valuable leads for future business growth.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Demonstrated product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting high percentage of repeat business and client referrals.
Sales Rep/Customer Service Representative
8 Years 6 Months- Work in fast pace environment
- Work with US customers, as well as International, such as Mexico, Venezuela, Honduras, Colombia, Chile, etc
- B2B Wholesale.
- Import/export/manufacturing.
- Hit monthly sales goals on continuous basis
- Provided product knowledge and information of ongoing sales, new products, and changes
- Travel to trade shows locally and out of state
- Processed orders and work with various departments to ensure shipments go out
- Seek out potential new customers and leads
- Build relationships with customers and provide excellent and ongoing customer service
- Keep up with fashion trends through research, meetings, and shows.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Participated in team meetings and training sessions regularly for continuous professional development within wholesale industry.
Sales Rep/Customer Service Representative
15 Years 7 Months- Created and maintained close client relationships
- Sales in import/export/manufacturing
- B2B wholesale.
- Assisted various departments
- Processed orders, shipments, inquiries, follow up, quotes, and pricing
- Prepared Bill of Ladings for shipments of freight/containers
- Attended many trade shows in Las Vegas and NY.
- Provided outstanding customer service.
- Utilized customer feedback to improve customer service.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Demonstrated product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Owner
9 Years 8 Months- Administrative duties, sales, customer service, billing, marketing, member retention, invoicing, potential prospects, guest production, inquiries, product sales, booking appointments, getting leads and referrals
- Daily use of company software, including Word and Excel
- Worked closely with members to help them attain healthier lifestyle
- Led exercise classes and weight loss consultations
- Attended events to market business and volunteered for good causes yearly for American Cancer Society and Samaritan's Purse with great success due to personal and trusting relationships with members
- Engaged, motivated, listened, and created enthusiastic, exciting, fun and safe environment
- Scanning, faxing, copying, data entry, mailing, bookkeeping.
Education
Life & Health Insurance Agent
No Degree
High School Diploma
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Listening Skills
Multi-tasking strength
Excellent people skills
Reliable
Relationship Building
Verbal/written communication
Product Sales
Customer Needs Assessment
Meeting deadlines
Upselling
Professional Demeanor
Adapt to diverse groups
Personal Information
- Title: Customer Service Representative/Sales
- Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Sales Rep/Customer Service Rep/Operations
Bewaltz
05.2024 - CurrentRead More
Sales Rep/Customer Service Representative
East Lion Corp.
10.2015 - 04.2024Read More
Owner
Curves for Women Gym
01.2006 - 09.2015Read More
Sales Rep/Customer Service Representative
E.M.S. Trading, Inc
01.2000 - 08.2015Read More
Schurr High School
High School Diploma
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Kaplan University
Life & Health Insurance Agent
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East Los Angeles College
No Degree
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