Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Timeline
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Bertha Rodriguez

Ontario,CA

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for excellence in customer service.

Overview

25
25
years of professional experience

Work History

Sales Rep/Customer Service Rep/Operations

Bewaltz
05.2024 - Current
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Wholesale B2B.
  • Import/export/manufacturing.
  • Performed administrative tasks to help close deals.
  • Created and implemented sales campaigns to drive leads and increase sales.
  • Participated in industry trade shows , representing company professionally and generating valuable leads for future business growth.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Demonstrated product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Delivered exceptional customer service, resulting high percentage of repeat business and client referrals.

Sales Rep/Customer Service Representative

East Lion Corp.
10.2015 - 04.2024
  • Work in fast pace environment
  • Work with US customers, as well as International, such as Mexico, Venezuela, Honduras, Colombia, Chile, etc
  • B2B Wholesale.
  • Import/export/manufacturing.
  • Hit monthly sales goals on continuous basis
  • Provided product knowledge and information of ongoing sales, new products, and changes
  • Travel to trade shows locally and out of state
  • Processed orders and work with various departments to ensure shipments go out
  • Seek out potential new customers and leads
  • Build relationships with customers and provide excellent and ongoing customer service
  • Keep up with fashion trends through research, meetings, and shows.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Participated in team meetings and training sessions regularly for continuous professional development within wholesale industry.

Sales Rep/Customer Service Representative

E.M.S. Trading, Inc
01.2000 - 08.2015
  • Created and maintained close client relationships
  • Sales in import/export/manufacturing
  • B2B wholesale.
  • Assisted various departments
  • Processed orders, shipments, inquiries, follow up, quotes, and pricing
  • Prepared Bill of Ladings for shipments of freight/containers
  • Attended many trade shows in Las Vegas and NY.
  • Provided outstanding customer service.
  • Utilized customer feedback to improve customer service.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Demonstrated product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Owner

Curves for Women Gym
01.2006 - 09.2015
  • Administrative duties, sales, customer service, billing, marketing, member retention, invoicing, potential prospects, guest production, inquiries, product sales, booking appointments, getting leads and referrals
  • Daily use of company software, including Word and Excel
  • Worked closely with members to help them attain healthier lifestyle
  • Led exercise classes and weight loss consultations
  • Attended events to market business and volunteered for good causes yearly for American Cancer Society and Samaritan's Purse with great success due to personal and trusting relationships with members
  • Engaged, motivated, listened, and created enthusiastic, exciting, fun and safe environment
  • Scanning, faxing, copying, data entry, mailing, bookkeeping.

Education

Life & Health Insurance Agent -

Kaplan University
01.2014

No Degree -

East Los Angeles College
01.1990

High School Diploma -

Schurr High School
01.1987

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable
  • Relationship Building
  • Verbal/written communication
  • Product Sales
  • Customer Needs Assessment
  • Meeting deadlines
  • Upselling
  • Professional Demeanor
  • Adapt to diverse groups

Personal Information

  • Title: Customer Service Representative/Sales
  • Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual

Timeline

Sales Rep/Customer Service Rep/Operations

Bewaltz
05.2024 - Current

Sales Rep/Customer Service Representative

East Lion Corp.
10.2015 - 04.2024

Owner

Curves for Women Gym
01.2006 - 09.2015

Sales Rep/Customer Service Representative

E.M.S. Trading, Inc
01.2000 - 08.2015

High School Diploma -

Schurr High School

Life & Health Insurance Agent -

Kaplan University

No Degree -

East Los Angeles College

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Bertha Rodriguez