Summary
Overview
Work history
Education
Skills
Affiliations
Custom
Timeline
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Casey Kelly

London

Summary

Sales Professional

Results-driven sales professional with extensive experience in team management, data analysis, and customer relationship management. Adept at leveraging strong communication, negotiation, and active listening skills to drive sales growth and enhance customer satisfaction. Proven ability to close deals effectively while maintaining up-to-date product knowledge to provide tailored solutions. Highly motivated and target-oriented, with a commitment to achieving sales objectives and fostering a collaborative, high-performing team environment.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work history

Internal sales agent

Andrews Sykes
London
05.2024 - Current
  • Developed expertise in climate control solutions , gaining in-depth knowledge of a wide range of products and effectively advising customers on the most suitable options to meet their needs, driving sales and customer satisfaction.
  • Managed large-scale projects , working closely with customers and clients to oversee planning, execution, and successful delivery while ensuring high standards of service and attention to detail.
  • Entrusted with sole responsibility for managing major accounts , maintaining strong client relationships, handling key transactions, and ensuring continued business growth through excellent account management.

Business savings Agent

Bionic
05.2022 - 04.2024
  • Provided outstanding customer service by effectively managing client relationships, resolving queries within target timeframes to meet KPIs, and maintaining detailed records to personalize future interactions and enhance customer satisfaction.
  • Utilized strong interpersonal and communication skills to build rapport with clients and colleagues, ensuring seamless collaboration and delivering a high standard of internal and external customer service. Accurately updated CRM systems to maintain valid and current client records. Used interpersonal skills to deliver excellent internal and external customer service.
  • Led and facilitated team meetings to improve overall performance, share best practices, and boost team morale, contributing to a motivated and results-driven work environment.

Lee Green Sainsburys

Sainsburys
11.2019 - 05.2023
  • Developed strong communication and customer service skills through extensive experience in a retail environment.
  • Gained the ability to work efficiently under pressure while maintaining a high standard of service.
  • Adapted to diverse customer personalities, building rapport and trust to enhance the overall customer experience.

Brockley Jack Pub

Greene King
06.2019 - 11.2019
  • Developed excellent customer service skills, a strong team-oriented mindset, and the ability to work effectively under instruction and flexible schedules.
  • Managed a variety of customer-facing situations, demonstrating initiative and problem-solving abilities to resolve issues efficiently.
  • Performed household duties, stocktaking, and maintained company standards to uphold a positive brand image.

Police work experience

Met Police
07.2017 - 07.2017
  • Gained first hand insight into law enforcement operations, including the custody suite process, forensic procedures, police cadet training, and the care of police horses, while also observing a court hearing.
  • I developed an understanding of the diverse responsibilities within a professional role, emphasizing adaptability and multitasking skills.

Education

A Level and BTEC - IT - Merit Media - B

Christ The King College
London
09.2018 - 06.2019

GCSE - Maths - 6 or B, English Literature and language - 5 or C, Science Biology, Physics and Chemistry - C, Computer Science - C

St. Matthews Academy
09.2012 - 06.2017

Skills

  • Word
  • Excel
  • Team management
  • Teamwork
  • Data analysis
  • Communication
  • Negotiation
  • Reliability
  • Product knowledge
  • Self-motivation
  • Sales closing techniques
  • Active listening
  • Customer relationship management
  • Practicality
  • Determination
  • Sales motivated

Affiliations

  • Thai-boxing
  • Esports
  • Content Creation

Custom

  • 020 8721 2481, Lewisham Police
  • 0208 699 3966, Brockley Jack Pub
  • 07398947238, Rabin - Sainsburys
  • 07497217683 - Stanley - Bionic
  • 07572720750 - Annie - Andrews Sykes

Timeline

Internal sales agent

Andrews Sykes
05.2024 - Current

Business savings Agent

Bionic
05.2022 - 04.2024

Lee Green Sainsburys

Sainsburys
11.2019 - 05.2023

Brockley Jack Pub

Greene King
06.2019 - 11.2019

A Level and BTEC - IT - Merit Media - B

Christ The King College
09.2018 - 06.2019

Police work experience

Met Police
07.2017 - 07.2017

GCSE - Maths - 6 or B, English Literature and language - 5 or C, Science Biology, Physics and Chemistry - C, Computer Science - C

St. Matthews Academy
09.2012 - 06.2017

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Casey Kelly