Summary
Overview
Work History
Education
Skills
Timeline
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Casey Kurtz

Liberty,NY

Summary

Dynamic and adaptable professional with a proven track record of enhancing customer satisfaction and streamlining operations at NYPIRG. Excels in problem-solving and customer relationship management, with a knack for creativity and innovation. Demonstrated leadership in training teams and improving office efficiency, contributing significantly to project success and organizational goals.

Overview

15
15
years of professional experience

Work History

caustics clerk

09.2022 - 02.2023
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Made sure all the chemicals were in the correct bottles and were labeled properly.
  • Lead our team in daily inventory policies and procedures.
  • Trained new employees on chemical handling, safety, and delivery procedures.
  • Managed employees through daily caustic handling duties.

Intern

NYPIRG
08.2019 - 12.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Gained experience in public speaking through various outreach initiatives such as class and club presentations, one on one with peers during tabling and phone bank drives
  • Honed writing skills by developing materials such as emails, scripts, educational fact sheets to be shared with student body on various campaigns that we worked on
  • data base management, entered maintained and cleaned up lists of supportive students, faculty and staff for outreach purposes
  • Writing for the media, wrote LTE's about various campaigns and campaign goals the organization was working on
  • Volunteered for community service projects such as food clothing and hygiene products as well as give away days for the food pantry free store

Apprentice Tattooist

Alex Thommason Ink Inc.
02.2017 - 11.2018
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Prepared worksite by setting up required tools and supplies.
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.
  • Learned how to properly setup, clean/sanitize equipment and workstation
  • Learned how to apply stencils to the clients skin in a clean and sanitary manner.
  • Learned how to effectively apply black and grey as well as color pigmentation to the skin, to where a professional picture is permanently applied to the skin.
  • executed customer service skills, such as working with the client until every aspect of the piece was up to the highest levels of the clients expectations, as well as going above and beyond to make sure that the customer was satisfied with the finished product.
  • Assisted clients in coping with high-stress as well as painful situations during a tattoo session so that the client would be able to sit through the entire session.

Landscape Worker

J Digerardo's Lawn Care
04.2008 - 06.2010
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
  • Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
  • Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
  • Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
  • Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
  • Increased property value by creating inviting outdoor living spaces using a variety of hardscape materials.
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.

Education

High School Diploma -

Onteora Highschool
Boiceville, NY
06-2011

Skills

  • Fast Learner
  • Customer Service
  • Attention to detail
  • Creativity and innovation
  • Heavy lifting
  • Equipment operation
  • Installation and repairs
  • Hand and power tools
  • Honest and ethical
  • Organizational skills
  • Excellent communication
  • Teamwork
  • Reliability
  • strong leadership skills
  • Organized retail crime prevention skills
  • Adaptability
  • Positive attitude
  • Customer relationship management
  • Negotiation and conflict resolution
  • Problem-solving aptitude

Timeline

caustics clerk

09.2022 - 02.2023

Intern

NYPIRG
08.2019 - 12.2019

Apprentice Tattooist

Alex Thommason Ink Inc.
02.2017 - 11.2018

Landscape Worker

J Digerardo's Lawn Care
04.2008 - 06.2010

High School Diploma -

Onteora Highschool

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Casey Kurtz