Casey Lee-Hicks
Sanford,NC
Summary
Dynamic professional that has an Associates Degree in Information Technology, showcasing versatility and a strong multitasking ability. Known for an engaging personality and effective communication, contributing to positive team dynamics and operational efficiency. Has a proven track record at Buffalo Wild Wings, adept in customer service and complex problem-solving. Excelled in high-volume environments, enhancing customer satisfaction and fostering repeat business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Buffalo Wild Wings
12.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Coach's Neighborhood Grill
1707 S Horner Blvd, Sanford, NC 27330
12.2018 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier
Smithfield's Chicken 'N Bar-B-Q
2640 S Horner Blvd, Sanford, NC 27330
06.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Restaurant Hostess
Elizabeth's Pizza, Italian Restaurant, & Bar
1009 Spring Ln, Sanford, NC 27330
05.2016 - 08.2016
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Applied Science - Information Technology
Central Carolina Community College
Sanford, NC05.2024
Skills
- Certificate in Information Technology: Internet and Computing Core - IC3
- Strong multitasking
- Customer Service
- Complex Problem-Solving
- Highly reliable
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Outgoing Personality
- Customer service expertise
- Team player attitude
Certification
Information Technology: Internet and Computing Core - IC3
Timeline
Bartender
Buffalo Wild Wings
12.2020 - Current
Server
Coach's Neighborhood Grill
12.2018 - 11.2020
Cashier
Smithfield's Chicken 'N Bar-B-Q
06.2018 - 09.2018
Restaurant Hostess
Elizabeth's Pizza, Italian Restaurant, & Bar
05.2016 - 08.2016
Associate of Applied Science - Information Technology
Central Carolina Community College