Job Search Status
Not actively lookingDesired Job Title
Business Analyst, SeniorLocation Preference
RemoteHybridLocation: Jacksonville, FL
Open to relocation: No
Casey-Lynn Saling
Jacksonville,FL
Work Preference
Summary
Dynamic Business Analyst with a strong focus on business and data requirements elicitation. Recognized for creating comprehensive documentation, facilitating cross-team collaboration, and conducting comprehensive user acceptance testing. Committed to driving process improvements and delivering quality solutions that meet business goals.
Overview
20
20
Years in the Florida Property & Casualty Industry
13
13
Years in System Development & Implementation
11
11
Years as a Business Analysis
6
6
Years experience in Customer Service Quality Assurance
Work History
Business Analyst, Senior
Citizens Property Insurance Corp
Jacksonville, FL
02.2022 - Current
- Led the Business Analyst team on two system implementations: the Customer Portal and the Agent Portal.
- Liaison between business stakeholders and IT teams, aligning business objectives with technical solutions across key platforms.
- Translate business needs into clear business, functional, non-functional, and data requirements.
- Create comprehensive documentation including BDDs, business process workflows, middleware flow maps, user stories, data workbooks, and defect reports to support project clarity.
- Facilitate working sessions that enhanced cross-team collaboration for research spikes, defect resolution, and code solutions.
- Conduct Quality Assurance (QA) and User Acceptance Testing (UAT) to validate deliverables and ensure solution integrity.
- Partner with the Technical Training and Education team to develop training resources for internal and external audiences.
- Support Agile ceremonies and four Program Increment (PI) planning sessions per year, in collaboration with Product Owners and cross-functional teams.
Business Analyst, Intermediate
Citizens Property Insurance Corp
Jacksonville, FL
08.2018 - 02.2022
Business Analyst I
Citizens Property Insurance Corporation
Jacksonville, FL
12.2016 - 08.2018
Business Analysis Coordinator
Citizens Property Insurance Corporation
Jacksonville, FL
11.2015 - 12.2016
- Led requirements elicitation through stakeholder interviews and collaborative workshops with Subject Matter Experts (SMEs).
- Translated business requirements for system enhancements and defects.
- Developed test plans and performed user acceptance testing.
- Provided production support by performing triage and root cause analysis, delivering timely workarounds and technical guidance to end users.
- Tracked the status, blockers, risks, and benefits of projects.
Participated in enterprise level and team level knowledge transfer sessions. - Entered data, generated reports, and produced tracking documents.
Subject Matter Expert
Citizens Property Insurance Corporation
Jacksonville, FL
08.2013 - 11.2015
- Communicated business requirements in development, customization, implementation, and delivery of web-based policy management system.
- Partnered with Organizational Change Management to identify and analyze over 80 business process change items related to system implementation.
- Reviewed process flows to identify opportunities for process improvements.
- Designed and instructed classroom training, workshops, and demonstrations for system implementation.
- Aided in the development of over 10 training modules and over 30 job aids to support successful system adoption and implementation.
- Co- facilitated a 3-day Model Office Workshop
Education
Associate of Science - American Sign Language
Florida State College At Jacksonville
01-2010
Associate of Arts - General Studies
Florida State College At Jacksonville
01-2006
Skills
- Business and data requirements elicitation
- Business and data analysis
- Behavior Driven Development (BDD)
- Agile Scrum project framework
- Stakeholder engagement
- System integration (middleware)
- User story writing
- Process improvement
- Business process & data mapping
- Testing execution
Technical Tool & Systems
- Microsoft Office Suite
- Guidewire Suite
- CA Agile Center (Rally)
- GhostDraft
- Salesforce
- SailPoint
- Power BI
- Adobe
- Snagit
Timeline
Business Analyst, Senior
Citizens Property Insurance Corp
02.2022 - Current
Business Analyst, Intermediate
Citizens Property Insurance Corp
08.2018 - 02.2022
Business Analyst I
Citizens Property Insurance Corporation
12.2016 - 08.2018
Business Analysis Coordinator
Citizens Property Insurance Corporation
11.2015 - 12.2016
Subject Matter Expert
Citizens Property Insurance Corporation
08.2013 - 11.2015
Associate of Science - American Sign Language
Florida State College At Jacksonville
Associate of Arts - General Studies
Florida State College At Jacksonville