Casey Mack
Summary
Current Business owner, service advisor and manager with 20 years experience in the automotive service industry.
11 Years technical experience combined with 9 years experience as a combined service advisor and manager. Excellent people, sales, and parts skills as well as a firm understanding of all mechanical aspects of vehicles. Ability to simplify vehicle failure descriptions to aid in customer understanding and overall satisfaction. Firm understanding as to the importance of customer service, sales, and overall profit numbers.
Overview
21
21
years of professional experience
Work History
Owner / Operator
Exotic Motorworks
08.2022 - 05.2024
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Performed hands on diagnostics to pin point failures on customer and fleet owned vehicles.
- Performed all mechanical and electrical repairs necessary to remedy any vehicle failures, as approved by customers.
- Preformed all post repair testing and verification of repairs.
- Business sold as of 5/06/2024.
Service Advisor / Manager
CNC Motors Inc
06.2014 - 11.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Prepared end of month and end of year reports to provide directly to upper management and owner.
- Managed work flow of all technicians, detail staff, and lot porters to optimize overall customer satisfaction and company profit margins.
Driveability Technician
Mark Christopher Cadillac
11.2003 - 06.2014
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on customer's vehicles.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
Education
Associates Degree - Automotive and Diesel technology, service department management
Wyoming Technical Institute
Laramie, WY2003
High School Diploma -
Upland High School
Upland, CA2002
Skills
- Reporting and documentation
- Complaint resolution
- Mechanical systems maintenance
- Understanding of vehicle systems
- Consistently meets sales goals
- Computer literate
- Active listening skills
- Customer-oriented
- Retail sales
- Positive and friendly
- Skilled problem solver
- Exceptional time management skills
certifications
ASE A6, A8, and L1 certified.
EPA Universal and MACS certified for HVAC repairs.
Timeline
Owner / Operator
Exotic Motorworks
08.2022 - 05.2024
Service Advisor / Manager
CNC Motors Inc
06.2014 - 11.2021
Driveability Technician
Mark Christopher Cadillac
11.2003 - 06.2014
Associates Degree - Automotive and Diesel technology, service department management
Wyoming Technical Institute
High School Diploma -
Upland High School
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