Casey Mang Fermanides
Hope Mills,NC
Summary
Take-Charge member of the team who excels in creative solutions and problem solving. With over 6 years of customer service experience, I am the right kind of people person. By fostering a personal rapport with my clients, I have used my creative mind to conceptualize and develop their ideas into a reality. Strong work ethic, adaptability, adept at working effectively unsupervised, and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager, Photographer
Pro Image Digital
Fort Bragg, NC
03.2022 - Current
- Photography and Photo services for the soldiers and families of Fort Liberty.
- Acted as manager of all day-to-day task in the office, as a solo team.
- Responsible for training and recruiting part-time hires to meet job requirements
- Edit photos using Adobe Photoshop, Lightroom and other software applications.
- Managed data collection and photographing hundreds of individuals at a time
- Organize and store digital photographs, negatives, and prints in an orderly fashion.
- Cropped, manipulated, enhanced, retouched and resized photographs and negatives
- Experience with handling, digitizing, and restoring photo negatives and old photo prints
- Designed and produced promotional material, as well as custom work for clients
- Partnered with local, and national printers, as well as printing in house materials.
- Photographed special events, parties and portraits.
- Organize and set up camera control equipment, stands, lights, backdrops, and Sales displays for larger events on on-location photoshoots.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Daily email and phone call communication
- Responsible for photoshoots for individuals, all the way up to Brigade level with 1,000+ participants
- Created invoices for paying customers
- Creating mass marketing campaigns via texting services (JustCall) and email
Artist
Casey Mang Designs
Fayetteville, NC
06.2019 - Current
- Working with small businesses and individuals; branding, advertising, and reaching business goals through design and art
- Creating and customizing digital products to fit each client's creative or professional vision
- Experience working in a variety of team member's input in a critique setting. Able to get concise feedback and execute those changes.
- Created signs, logos, and promotional material for local businesses.
- Maintained and ordered adequate supply of materials, supplies and equipment.
- Used pens and ink, watercolors or computer software to create artwork.
- Managed social media accounts for the studio by creating content and responding to inquiries from customers.
- Creating personalized pieces for events, weddings, birthdays, bridal showers, and other event planning
- Photography and editing for businesses' social media platforms to secure a stronger social media presence and reach a wider audience.
- Drew concepts and illustrations for presentation and development purposes.
Social Media and Marketing Manager, Front-of-House Manager
Marci’s Cakes and Bakes
Hope Mills
01.2019 - 08.2020
- Operating Facebook and Instagram pages
- Responsible for all ordering through social media including cake design, details, pricing, and payment
- Creating and organizing all in-store promotions
- Creating all in-store promotional fliers
- Responsible for photographing, editing, posting, and captioning all social media posts
- Sculpting and designing all fondant features on cakes
- Managing all order books and weekly order slips
- Running front of the house by helping customers, taking and pricing orders, designing custom cakes, maintaining dessert case, and restocking inventory
- Knowledgeable in social media tactics to help streamline business and encourage audience growth
- Publishing engaging posts, captions, and polls to encourage close customer relations.
Sales Associate
Macy’s Fayetteville
Fayetteville
05.2016 - 12.2018
- Warehouse and inventory maintenance with daily audits.
- Demonstrated product features and benefits for customers' needs.
- Customer service position focusing on creating ideal solutions for any customer's needs
- Problem-solving for strict deadlines and circumstances for each customer's unique situation
- Fully trained in an environment using RFID technology
- Top East Coast performer in their 'My-Client' program, serving to create a return clientele base through attention to customers need.
- Fully involved merchandising, inventory, and sales knowledge
- Cross-trained in multiple departments, granting experience working in small and large groups.
- Attended weekly team meetings to review performance goals and objectives.
- Processed transactions using a point-of-sale system.
Sales
Josten’s, Fayetteville and Surrounding Area
Fayetteville
09.2015 - 09.2017
- Trusted with large amounts of cash, checks, and credit card information
- Responsible for filling orders for class rings and graduation products
- Helped customers figure out which style was best for them
- Able to function fully and independently, processing orders and tendering transactions as the sole representative of Jostens at certain schools and establishments
- Flexible scheduling and willingness to travel for work
- Required physical aptitude and organizational skills, fulfilling orders for hundreds of students at a time.
Server and Serving Assistant
On The Border, Fayetteville
Fayetteville
04.2015 - 05.2016
- Serving and waiting on customers through a fast-paced environment and demanding requirements
- Maintaining and managing my own section's cleanliness and side work
- Thorough knowledge of the changing menu, food prep, ingredients, bar drinks, and alternative food options
- Register and POS system knowledge.
Grassroots Campaign Coordinator
Privately Hired
04.2014 - 11.2014
- Door to door campaigning
- Representative of candidate and their platform at public events
- Collected data through phone bank operations.
Education
Gray’s Creek High School
01.2014
Skills
- Great Creative eye
- Graphic Design
- Quick problem-solver
- Technologically Savvy
- Well-versed in Adobe Photoshop and Lightroom
- Experience in Illustrator and Sketchbook
- Marketing
- POS Systems
- Customer Service Management
- Project Management
- Visual Product Development
- Digital and Print Editing
- Retouching Master
Affiliations
- Small Business Owner
- Painter and Art enthusiast
- Avid Reader
Accomplishments
- Brand Design and merch design for a top charting podcast
- Created a sigil that has grown in popularity. It has been displayed on a massive concert festival stage, and recently made it onto a youtube video with 400k views.
Certification
- Completed Graphic Design Course at FTCC
References
References available upon request.
Timeline
Store Manager, Photographer
Pro Image Digital
03.2022 - Current
Artist
Casey Mang Designs
06.2019 - Current
Social Media and Marketing Manager, Front-of-House Manager
Marci’s Cakes and Bakes
01.2019 - 08.2020
Sales Associate
Macy’s Fayetteville
05.2016 - 12.2018
Sales
Josten’s, Fayetteville and Surrounding Area
09.2015 - 09.2017
Server and Serving Assistant
On The Border, Fayetteville
04.2015 - 05.2016
Grassroots Campaign Coordinator
Privately Hired
04.2014 - 11.2014
Gray’s Creek High School
- Completed Graphic Design Course at FTCC
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