Casey Marler
Festus,MO
Summary
Technology-inclined professional with strong troubleshooting capability and customer-oriented attitude. Proven experience in delivering network and software support to users, developing and implementing technical solutions. Skilled in analyzing system performance and security for optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
GDIT
2018.10 - Current
- Expertise in remote applications like SCCM, Remote Desktop, Director, and many other remote applications and software
- Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
- Researched and identified solutions to technical problems.
- Coordinate the build process of IEC thick clients for Geospatial Analyst and Image Analyst
- Work closely with Fiber Optic and VoIP phone systems
- Expertise in remote applications like SCCM, Remote Desktop, Director, and many other remote applications and software
- Heavy experience in the virtual infrastructure and Citrix Workspace
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices with NGA policies.
- Optimized computer performance through regular system diagnostics, repairs, and upgrades as needed.
- Proficient in delegating and managing ticket queues to ensure the best course of action
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
- Purchased, setup and installed new computers.
Enterprise Service Desk Specialist
2017.09 - 2018.10
- Multitasked between unsecure and secure networks
- Abided by PII and privacy awareness on a call-to-call basis
- Used administrative privileges to unlock or enable user profiles using Active Directory
- Quickly troubleshot and solved printer and scanner issues
- Knowledgeable in several different government applications and software to troubleshoot thin and thick clients and Cisco phone systems.
Staff Officer Rep II
2014.07 - 2017.09
- Provided administrative support for a Geospatial Analyst
- Handled multiple tasks with great attention to detail while meeting Government and Company standards
- Scheduled and assisted customers in weekly branch meetings, took detailed notes during meetings
- Managed calendar invites, meetings, and meeting requests in Microsoft Outlook
- Identified and implemented improvements
- Knowledgeable in IC, DoD, and Federal Communication processes in a large IC organization
- High experience in ESRI ArcMap work
- Certified in Advanced Adobe Illustrator CS6.
Education
Associate in Applied Science of Computer Network Systems -
Arnold ITT Technical Institute
01.2018
Skills
- Remote Desktop Support
- IEC Workstation Builds
- Geospatial and Image Analyst background
- Computer Hardware Support
- Group Policy | Active Directory
- Software Center for Configuration Manager
- Technical support expertise
- Active Directory Management
- Printer and Peripheral Support
- Remote Support
- Ticketing system proficiency
- Software Installation
- Network Connectivity
- Device configuration
- Incident Management
- Hardware diagnostics
- System Configuration
- Asset Management
- Technical Support
- User Account Management
Awards
- Certification of Achievement Award, Highest Honors
- CompTIA Security+ Certification, 11/03/17
- Prestigious Leidos Group President Award, 2020
Certification
- CompTIA Security + Renewed 2024
Timeline
Desktop Support Technician
GDIT
2018.10 - Current
Enterprise Service Desk Specialist
2017.09 - 2018.10
Staff Officer Rep II
2014.07 - 2017.09
Associate in Applied Science of Computer Network Systems -
Arnold ITT Technical Institute
- CompTIA Security + Renewed 2024
Similar Profiles
Darren ScalesDarren Scales
Principal Logistics Advisor at GDITPrincipal Logistics Advisor at GDIT
Jack AllenJack Allen
Deputy Service Delivery Manager - GSA at GDITDeputy Service Delivery Manager - GSA at GDIT
Jarrell HayesJarrell Hayes
Configuration Analyst at GDITConfiguration Analyst at GDIT