Donnivan Reed-Bailey

Installed and configured hardware and software for end-users to optimize performance.

Provided troubleshooting support for desktop issues, enhancing user satisfaction through quick resolutions.

Documented technical processes and user instructions to improve support operations and knowledge sharing.

Collaborated with IT teams on system upgrades, reducing downtime and boosting efficiency.

Trained new technicians on protocols and best practices, creating a collaborative work environment.

Monitored ticketing system to prioritize urgent requests, sustaining high service levels in support delivery.

Utilized remote desktop tools for off-site troubleshooting assistance when necessary.

Played a key role in completing projects on time by delivering reliable technical support during implementation phases.

Enhanced user experience by customizing desktop environments according to preferences and needs.

Conducted analysis using test equipment; reinstalled components to restore various equipment's serviceability.

Extensive customer service experience managing diverse interactions effectively.

Recorded maintenance issues; ordered and installed parts while ensuring proper handling of sensitive materials.

Maintained accountability for high-value systems and tools for four years; no losses due to negligence or misuse.

Assisted in training employees on new equipment and safety initiatives.

Installed mobile and permanent power supplies, antennas, and cables in various climates.