CASEY MCCLINTOCK
Spring Hill,TN
Summary
Results-driven Sales Professional experienced in automotive and insurance sales and service. Increased sales and customer satisfaction through effective relationship management and process optimization. Coordinated project schedules for foundation repair and waterproofing teams, aligning project scopes with customer needs and resolving scheduling conflicts to ensure compliance with industry standards.
Overview
8
8
years of professional experience
Work History
Project Sales Manager
Groundworks
Brentwood, TN
04.2025 - Current
- Coordinated sales project schedules for Groundworks foundation repair and waterproofing teams.
- Managed proposal details, pricing updates, and contract handoffs for sales teams.
- Reviewed project scopes with homeowners and aligned solutions to inspection findings.
- Developed and implemented strategies to meet customer needs.
- Communicated with production crews to confirm job readiness and installation dates.
- Resolved scheduling conflicts between sales appointments and field operations.
- Tracked customer follow-up through CRM records and project status updates.
- Ensured compliance with relevant laws, regulations, and quality standards in all projects.
Service Advisor
Toyota of Cool Springs
Franklin, TN
01.2023 - 03.2025
- Managed 60+ customer service cases weekly, resulting in 92% average CSI score.
- Increased service upsell revenue by 18% year-over-year through effective customer education.
- Reduced check-in processing time by 25%, improving customer throughput and satisfaction.
- Collaborated with technicians to expedite repairs, reducing turnaround time by 15%.
Sales Associate
Ford of Columbia
Columbia, TN
10.2021 - 12.2022
- Averaged 24 vehicle sales/month, consistently exceeding targets by 10–15%.
- Boosted repeat business through tailored follow-up and relationship nurturing.
- Contributed to a 20% increase in team customer satisfaction rating.
- Increased repeat business by nurturing customer relationships and executing tailored follow-ups.
Brand Ambassador
Napleton Porsche
Westmont, IL
08.2020 - 09.2021
- Sold custom Porsche vehicles, ensuring 100% specification accuracy for over 30 clients, enhancing client satisfaction
- Greeted guests and delivered luxury vehicle introductions in dealership showroom.
- Presented Porsche models and features during walkarounds and test drives.
- Supported sales staff with lead capture and customer follow-up.
- Answered customer questions about Porsche products, services, and dealership offerings.
- Promoted positive company image through superior customer service experiences.
Used Car Sales Manager
Hawk Chevrolet/Cadillac
Joliet, Illinois
11.2018 - 08.2020
- Managed used vehicle inventory at Hawk Chevrolet/Cadillac.
- Appraised trade-ins and auction purchases for market value.
- Supervised reconditioning process for used car lot readiness.
- Facilitated negotiations on vehicle sales deals with sales staff and finance managers.
- Coordinated pricing with market data and management guidelines.
- Trained sales team on product knowledge and closing techniques.
- Negotiated trade-ins and purchase prices with customers.
- Created marketing strategies to promote used car sales in local area markets.
- Analyzed sales trends in order to identify areas needing improvement or additional focus.
Education
High School Diploma -
Oak Forest High School
Oak Forest, ILSkills
- Sales
- Proposal development
- Contract management
- CRM management
- Sales Forecasting
- Process Optimization
- Regulatory Compliance
- Business Development
- Cold Calling
- Customer Service
- Negotiation
- Leadership
- Communication
- Microsoft Office
Personal Information
Title: Automotive & Insurance Sales Leader | Customer Success & Revenue Growth Specialist
Timeline
Project Sales Manager
Groundworks
04.2025 - Current
Service Advisor
Toyota of Cool Springs
01.2023 - 03.2025
Sales Associate
Ford of Columbia
10.2021 - 12.2022
Brand Ambassador
Napleton Porsche
08.2020 - 09.2021
Used Car Sales Manager
Hawk Chevrolet/Cadillac
11.2018 - 08.2020
High School Diploma -
Oak Forest High School