Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Casey Nickell

Sioux Falls,SD

Summary

Client-focused Business Manager offering diverse experience in customer service, business management, sales and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.


Overview

9
9
years of professional experience

Work History

Executive Manager and Franchise Operator

GNC
12.2014 - 07.2023
  • Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
  • Improved business profits through innovative cost containment and revenue generation techniques.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
  • Communicated with vendors and partners to negotiate contracts and resolve financial discrepancies.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Improved brand awareness by monitoring marketing campaigns and fostering membership acquisitions and business development.

Education

High School Diploma -

Central Springs High School
Manly, IA

No Degree - Criminal Investigation, Social Services

North Iowa Area Community College
Mason City, IA

Skills

  • Payroll Administration and Timekeeping
  • Effective Customer Communication
  • Excellent Ability to Promote Sales
  • Strategize Business Plans
  • Business Leadership
  • Sales Promotion
  • Improve Performance
  • Inventory Tracking and Management
  • Operational Standards
  • Manage Operations
  • Negotiation

Accomplishments

  • Documented and resolved depleting margins and brand awareness by doing a review on all of products, and sales trends. That led me connecting with greatly established relationships that I have built over the years with vendors to find products based around the same category and higher popularity to which led to not only adding a vast variety of product selection to the customer, but also improved margins, and improved sales generation.
  • Supervised team of 14 staff members.
  • Resolved numerous product issues through consumer testing, and extensive research.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Executive Manager and Franchise Operator

GNC
12.2014 - 07.2023

High School Diploma -

Central Springs High School

No Degree - Criminal Investigation, Social Services

North Iowa Area Community College

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