Casey Nicoll
Las Vegas,NV
Summary
Detail-oriented and dedicated Claims Adjuster with 18 years of experience in evaluating insurance claims and ensuring fair settlements. Proficient in investigating claims, assessing damages, and negotiating with other carriers. Strong analytical skills and a proven track record of delivering high-quality customer service while adhering to company policies and industry regulations.
Overview
19
19
years of professional experience
Work History
Auto Claims Advisor
CSAA Insurance Group
Las Vegas, Nevada
01.2025 - Current
- Maintained up-to-date knowledge of state regulations concerning automobile liability policies.
- Analyzed customer claims and determined coverage eligibility.
- Drafted correspondence to claimants regarding claim status updates and payment processing timelines.
- Conducted interviews with claimants as needed to obtain additional information on their auto insurance claims.
- Provided excellent customer service to claimants throughout the claims process.
- Processed payments for auto insurance claims in a timely manner.
- Identified and pursued subrogation opportunities to recover claim costs.
- Utilized resources and prior experience in industry to determine if claims should be approved for payment or denied.
- Managed workload to ensure timely follow-up and resolution of all assigned claims.
- Reviews and adjusts claims by claim processing guidelines.
APD Claims Representative
Clearcover Insurance
LAS VEGAS, NV
01.2022 - 08.2024
- Investigated auto accident claims to determine liability and coverage.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Managed multiple cases simultaneously while meeting established deadlines.
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
- Documented all claim activities thoroughly in company systems for audit and compliance purposes.
- Provided exceptional customer service, addressing concerns and questions promptly.
- Managed workload to ensure timely follow-up and resolution of all assigned claims.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
Auto Claims Adjuster
North American Risk Services
LAS VEGAS, NV
04.2020 - 01.2022
- Managed multiple cases simultaneously while meeting established deadlines.
- Determined liability based on facts gathered from investigations.
- Processed payments according to terms outlined in policy contracts.
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
- Documented all claim activities thoroughly in company systems for audit and compliance purposes.
- Provided exceptional customer service, addressing concerns and questions promptly.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
Workers' Compensation Claims Adjuster
Sedgwick Claims Management
LAS VEGAS, NV
06.2019 - 04.2020
- Prepared detailed reports on claim findings including all pertinent information such as injury description, cause of accident, employer responsibility, and liability.
- Collaborated with legal counsel in the preparation of documents related to litigation proceedings involving workers' compensation claims.
- Processed benefit payments in accordance with applicable laws and regulations.
- Maintained accurate records of all claim activities including correspondence, reports, investigations, settlements.
- Investigated workers' compensation claims to determine eligibility and extent of coverage.
- Researched relevant case law related to pending or potential disputes over workers' compensation benefits.
- Reviewed medical records, interviewed employers and claimants, analyzed wage loss calculations, and reviewed evidence for accuracy.
- Coordinated with medical professionals to arrange treatment for injured claimants and provide relevant information to medical offices regarding policy coverage and claimant work conditions.
- Determined liability, compensability, and benefits due on each claim.
Auto Liability Adjuster
Metlife Auto & Home
Las Vegas, NV
03.2014 - 07.2018
- Investigated liability claims and determined coverage based on policy language and applicable law.
- Maintained contact with clients throughout the life cycle of a claim in order to keep them informed of its progress.
- Reduced loss ratios through fair and prompt processing of claims.
- Managed multiple cases simultaneously while meeting established deadlines.
- Determined liability based on facts gathered from investigations.
- Processed payments according to terms outlined in policy contracts.
- Ensured compliance with internal controls, policies, and procedures in the handling of claims.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
Auto Damage Adjuster
GEICO
Las Vegas, NV
12.2011 - 03.2014
- Inspected damaged automobiles in person to assess repair costs.
- Communicated effectively with clients, adjusters and management staff throughout appraisal process.
- Explained complex insurance terminology in simple terms that could be understood by all parties involved.
- Maintained records of appraisals, claims and settlements in an organized fashion.
- Remained current on changes in automotive technology.
- Performed quality control inspections on repaired vehicles prior to delivery back to customers.
- Evaluated different repair methodologies to create collision estimates for damages.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Determined salvage value for total-loss vehicles.
Auto Liability Claims Specialist
CSAA Insurance
LAS VEGAS, NV
10.2006 - 12.2011
- Determined liability based on facts gathered from investigations.
- Ensured compliance with company policies and procedures as well as applicable state regulations.
- Managed multiple cases simultaneously while meeting established deadlines.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Processed payments according to terms outlined in policy contracts.
- Investigated auto accident claims to determine liability and coverage.
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
- Documented all claim activities thoroughly in company systems for audit and compliance purposes.
- Maintained up-to-date knowledge of state regulatory requirements affecting auto claims handling.
- Participated in claims review meetings, presenting cases and justifying decisions.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
Education
GED -
College of Southern Nevada
Las Vegas, NVSkills
- Policy Knowledge
- Policy understanding
- Interpersonal Communication
- Decision-Making
- Team Collaboration
- Coverage Determination
- Conflict Resolution
References
References available upon request.
Timeline
Auto Claims Advisor
CSAA Insurance Group
01.2025 - Current
APD Claims Representative
Clearcover Insurance
01.2022 - 08.2024
Auto Claims Adjuster
North American Risk Services
04.2020 - 01.2022
Workers' Compensation Claims Adjuster
Sedgwick Claims Management
06.2019 - 04.2020
Auto Liability Adjuster
Metlife Auto & Home
03.2014 - 07.2018
Auto Damage Adjuster
GEICO
12.2011 - 03.2014
Auto Liability Claims Specialist
CSAA Insurance
10.2006 - 12.2011
GED -
College of Southern Nevada