Casey Perry
Barrington,RI
Summary
Detail-oriented individual with extensive experience in management and relationship building. Known for strong organizational skills and effective decision-making, committed to enhancing productivity and customer loyalty.
Overview
14
14
years of professional experience
Work History
Manager /Head Waitress
Spaghetti Lane
Barrington, RI
09.2023 - Current
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed inventory levels, optimizing stock to minimize waste and enhance availability.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Trained and mentored new staff on menu knowledge and service standards.
- Managed reservations and seating arrangements to optimize guest flow during peak hours.
- Implemented best practices for cleanliness and compliance with health regulations.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business.
- Resolved customer complaints promptly, promoting a positive dining experience and retention.
- Supervised server staff and simultaneously served personal section of tables.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
Receiving / Delivery Manager
Lowes Home Improvment
Seekonk, MA
10.2022 - 09.2023
- Managed delivery schedules to ensure timely product availability for customers
- Developed and implemented process improvements to enhance operational workflows
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Contacted suppliers and vendors about issues with deliveries or products.
- Scheduled regular equipment maintenance.
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
Front End Supervisor
Lowes Home Improvment
Seekonk, MA
04.2012 - 10.2022
- Supervised front-end operations to ensure efficient customer service and workflow.
- Trained and mentored staff on best practices for cash handling and customer interactions.
- Implemented process improvements that enhanced checkout speed and accuracy.
- Coordinated scheduling to optimize staffing levels during peak hours.
- Collaborated with management to align front-end strategies with overall store objectives.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Managed cash handling processes, ensuring accuracy and compliance with company policies.
- Reconciled daily cash reports to identify discrepancies and resolve issues promptly.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Education
High School Diploma -
Barrington High School
BarringtonSkills
- Team leadership
- Decision-making
- Verbal and written communication
- Time management
- Exceptional customer service
- Memory retention
- Organization and multitasking
- Critical thinking
Timeline
Manager /Head Waitress
Spaghetti Lane
09.2023 - Current
Receiving / Delivery Manager
Lowes Home Improvment
10.2022 - 09.2023
Front End Supervisor
Lowes Home Improvment
04.2012 - 10.2022
High School Diploma -
Barrington High School