Tiffany Chen
Ponchatoula,LA
Summary
I am a purpose driven person with proven experience in food service industry interacting with people of all ages, ethnicity, and genders. I am prepared for any situation that may occur and how to handle conflicts accordingly, multi tasker, leadership skills, a team player, hard worker, excellent communication skills, willingness to work, easy going, able to adapt to changing needs, perform well under pressure, natural knack for building relationships, eager to contribute to team success, positive results and growth, known for reliability and adaptability, maintaining professional relationships, a talent for navigating challenges, and very committed to making meaningful contributions and delivering effective solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front of House Manager/Head Waitress
Mr. Joe's Sushi
Ponchatoula, LA
07.2014 - 12.2019
- Adressed and resolved guest complaints effectively, enhancing overall dining experience and retention rates.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Trained staff members on use of POS system.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Optimized table turnover rates by efficiently managing seating arrangements and anticipating guests'' needs throughout their meal.
- Enhanced dining experience through expert menu knowledge and personalized recommendations.
- Coordinated special events, ensuring adherence to customer specifications and timelines.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Hostess/Wait Staff Member
Horinoya Japanese Restaurant
New Orleans, LA
03.2013 - 07.2014
- Managed waitlists and reservations efficiently, optimizing table turnover.
- Developed knowledge of menu items to provide informed recommendations to guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored dining room flow, adjusting seating arrangements to enhance guest experience.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Monitored dining area cleanliness and organization, upholding health regulations and enhancing overall ambiance.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
Hostess
Sapporo Japanese Restaurant /Sapporo Sushi Express
Metairie, LA
01.2008 - 05.2011
- Managed reservation system to optimize seating arrangements and guest flow.
- Addressed guest inquiries and concerns promptly, improving customer satisfaction.
- Supported team during peak hours by efficiently handling guest waits and seating logistics.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival, ensuring a positive first impression, and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions about hours, seating and menu information, and informed of accurate wait times.
- Monitored and maintained the dining area for cleanliness, a welcome environment, ensuring the comfort of the guests throughout their visit, organization, maintaining high standards.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
No Degree -
Grace King High School
Metairie, LAGED -
North Shore Community College
Hammond, LASkills
- Staff management
- Hiring
- Conflict resolution
- Training and mentoring
- POS system operations
- Health and safety regulations
- Restaurant operations
- Employee scheduling
- Health department inspections
- Staff supervision
- Promotional events
- Upselling strategies
- Order accuracy
- Service prioritization
- Pre-shift walk-through
- Foreign language proficiency
- Restaurant marketing
- Team building
- Floor management
- Team leadership
- Customer service
- Reliable and responsible
- Collaboration and teamwork
- Critical thinking
- Money handling
- Problem-solving
- Employee supervision
- Calm and pleasant demeanor
- Relationship building
- Investigating complaints
- Recruitment and hiring
- Quality assurance
- Inventory management
- Managing reservations and large parties
- ServSafe Certified
- Front of house management
Certification
- Serv-Safe ATC License
Languages
English
Native or Bilingual
Spanish
Limited Working
Mandarin
Full Professional
Taiwanese
Full Professional
Timeline
Front of House Manager/Head Waitress
Mr. Joe's Sushi
07.2014 - 12.2019
Hostess/Wait Staff Member
Horinoya Japanese Restaurant
03.2013 - 07.2014
Hostess
Sapporo Japanese Restaurant /Sapporo Sushi Express
01.2008 - 05.2011
No Degree -
Grace King High School
GED -
North Shore Community College