Open To Work
Hannah Stites
Knoxville,TN
Summary
Detail-oriented professional with a strong background in event coordination and service prioritization. Known for developing effective scheduling and fostering positive client relationships, driving seamless event execution and superior guest experiences. Works extremely well in high pressure environments.
Overview
15
15
years of professional experience
Work History
Front of House Manager/Head Bartender
Roosters Bar and Grill
10.2015 - Current
- Supervised daily front-of-house operations, ensuring exceptional customer service and satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated scheduling for front-of-house staff to maintain optimal coverage during peak hours.
- Managed conflict resolution effectively, maintaining a positive dining environment for guests and staff alike.
- Led initiatives to improve guest experience through process improvements and staff training programs.
Event Coordinator
Relix
05.2011 - 01.2015
- Coordinated logistics for multiple large-scale events, ensuring seamless execution and participant satisfaction.
- Developed event timelines, managing schedules to optimize resource allocation and adherence to deadlines.
- Collaborated with vendors to negotiate contracts, securing favorable terms and services for event success.
- Coordinated schedules and timelines for events.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
Education
Bachelor of Arts - Communications
Univerity of Tennessee
Knoxville, TN06-2012
Skills
- Guest relations
- Conflict resolution
- Staff management
- Promotional events
- Upselling strategies
- Service prioritization
- Customer service
- Critical thinking
Work Preference
Job Search Status
Open to workSalary Range
$65000/yr - $200000/yrTimeline
Front of House Manager/Head Bartender
Roosters Bar and Grill
10.2015 - Current
Event Coordinator
Relix
05.2011 - 01.2015
Bachelor of Arts - Communications
Univerity of Tennessee