Madeline Winters
Laurel,MD
Summary
Diligent bartender with solid background in managing front-of-house operations. Successfully led teams to enhance customer satisfaction and streamline service processes. Demonstrated expertise in team leadership and conflict resolution.
Overview
9
9
years of professional experience
Work History
Front of House Manager, Bartender, Server
Cypriana Restaurant
Fulton, MD
06.2025 - 01.2026
- Oversaw daily operations, ensuring efficient service and guest satisfaction.
- Managed front of house staff, providing training and performance feedback.
- Implemented customer service standards to enhance dining experience.
- Coordinated event planning and execution for private parties and special occasions.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Oversaw approximately 20-30 employees at a time. This includes, hosts, bartenders, and servers.
Brewery Manager
Notch 8 Brewery
Annapolis Junction, MD
05.2022 - 06.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed between 5-10 Beertenders at a time
Cashier
Pepperjacks
Laurel, MD
11.2016 - 06.2025
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Barista Manager
The Coffeehouse
Annapolis Junction, MD
05.2020 - 06.2022
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Managed 5-10 Baristas at a time
Education
Bachelor of Science - Applied And Theoretical Mathematics
James Madison University
Harrisonburg, VA12-2022
Minor - Women, Gender, And Sexuality Studies
James Madison University
Harrisonburg, VA12-2022
Skills
- Adaptability
- Problem-solving and critical thinking
- Time management
- Product knowledge
- Emotional Intelligence
- Guest relations
- Staff management
- Training and mentoring
- Restaurant operations
- Staff supervision
- Upselling strategies
Timeline
Front of House Manager, Bartender, Server
Cypriana Restaurant
06.2025 - 01.2026
Brewery Manager
Notch 8 Brewery
05.2022 - 06.2025
Barista Manager
The Coffeehouse
05.2020 - 06.2022
Cashier
Pepperjacks
11.2016 - 06.2025
Bachelor of Science - Applied And Theoretical Mathematics
James Madison University
Minor - Women, Gender, And Sexuality Studies
James Madison University