Holly White
Elk Rapids
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional, reliable, positive, energetic, eager to learn and excel. Seeking a full-time position that offers professional challenges and career-growth utilizing work ethic, interpersonal skills, excellent time-management, and verve.
Overview
12
12
years of professional experience
Work History
Server, Bartender, Front of the House
Cellar 152
07.2018 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- 20 years service industry experience including 5 years management (Pearl's New Orleans Kitchen-Elk Rapids, MI, 1998-2000 and Right Brain Brewery, Traverse City, MI 2008-2011) with successful training and operation in all aspects of business operation and management.
Landscape Designer
Grand Traverse Organic, LLC
02.2018 - 07.2018
- Developed comprehensive plans, including plant selection, hardscaping elements, and irrigation systems, ensuring project success.
- Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
- Management of ordering, quality control, schedule, installation and billing.
- Created 3D visualizations using design software to help clients envision their future landscapes.
- Communicated effectively with clients throughout entire design process to ensure satisfaction with final product.
- Position ended due to owner illness and closing of business.
Building Designer
Thomas Building Design, LLC
07.2015 - 02.2018
- Client relations
- Computer Aided Drafting
- Design of complete residential and commercial properties; new construction, renovations, additions, and commercial-specific design
- Plan presentation, editing, final delivery, and billing
- Builder/client communication throughout project.
Custom Book Publishing Sales Consultant
Jenkins Group, Inc
07.2013 - 07.2015
- Custom book publishing sales
- Graphic design and social media relations
- Customer service and coordination
- Vendor coordination
- Teaching seminars on book publishing at community colleges and libraries throughout Michigan.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations throughout every step of book publishing process.
Education
Bachelor of Science - Psychology
Lake Superior State University
Sault Ste. Marie, MI12.1998
High School Diploma -
Elk Rapids High School
Elk Rapids, MI06.1993
Skills
- Customer/Client Service Expertise
- Clear and Effective Communication
- Team Player Attitude
- Strong Multitasking
- Attention to Detail
- Interpersonal Skills
- Professional Appearance
- Adaptability
Timeline
Server, Bartender, Front of the House
Cellar 152
07.2018 - Current
Landscape Designer
Grand Traverse Organic, LLC
02.2018 - 07.2018
Building Designer
Thomas Building Design, LLC
07.2015 - 02.2018
Custom Book Publishing Sales Consultant
Jenkins Group, Inc
07.2013 - 07.2015
Bachelor of Science - Psychology
Lake Superior State University
High School Diploma -
Elk Rapids High School
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